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Technical Support for Microsoft

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, What you can expect

If you have always loved technology and want to work closely with one of the most known technology brands in the world, this is the right job ad for you. As part of our Technical Support team you will resolve any technical issues using your soft skills. You will also handle customer issues through collaboration, resolution, or escalation, always with the final aim of providing a great experience. Part of your responsibilities will also be to ensure that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication.

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Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technologies companies in the world.

It’s best known for its software products, hardware products and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

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What you'll do

• As a Customer Service Representative for Microsoft Security & Compliance/Identity your main
• mission is to be responsible for being the first point of contact for partner queries while delivering
• a world-class engagement experience and resolving their issues efficiently.

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What you'll need

• Fluent in Portuguese and English;
• Technical background (1 to 2 years), preferably in security and systems administration;
• Technical support experience (1 to 2 years) in IT teams;
• Proficiency in analysis and problem solving;
• Nice to have: Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration.

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Benefits

• An international career in a multicultural environment;
• A permanent presence of coaches who will facilitate your personal and professional development;
• Intensive training and constant and familiarization phase;
• Ample opportunity to grow and evolve within our organization;
• Health Insurance since day one in the company;
• Free Portuguese language courses, water sports, soft trekking and much more.

, Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!

With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.