Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.
WNS Poland - Launched operations in August 2012 with focus on European language capabilities. Key industries served: finance & accounting, insurance, shipping & logistics, customer service and travel.
Job Description
Your responsibilities
- Act as a single point of entry for all cases (both emails and calls) in Swedish & English related to: Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and status
- Conducting effective communication with customers by income/outcome bound and e-mails
- Manage customer inquiries Identifying customer needs, proposing solutions and alternative activities
- Advising clients on products and services
- Collaborate with other departments and teams to provide the best and fastest customer support
- Caring for high service and positive customer relationships
- Receiving, updating and/or logging all requests
- Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
- Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
- Working hours: 8am-4:30pm
Qualifications
- Advanced Swedish knowledge (min.B2 level) to communicate with customers
- Very good English knowledge (min. B2) to communicate inside the organisation
- Experience in Customer Service will be an asset
- Excellent verbal & written communication skills
- Proficient computer skills, Good knowledge of MS Office
- Customer orientation and ability to build professional relationships
- Team player with strong organizational skills
Additional Information
What we offer
- Everyday contact with multinational environment
- Employment contract
- Monthly performance bonus
- Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
- Wide range of development and training opportunities
- Employee Assistance Programme
- Empowering CSR initiatives
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