SGS

Company Description

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

• To ensure monthly sales target for both certification and training are achieved and met successfully.
• To support, coordinate and ensure all the training activities are carried out smoothly as per yearly public training calendar and in-house training requirements by clients.
• Constantly update management of latest trends in demand for products, SGS Market share, and success and problems in marketing and selling identified products.
• Preparing target lists of clients as per defined marketing strategy.
• Update proposals, follow-up on all proposals and recording of client visit and update the results in CertIQ
• Process signed applications for certification, CBS/2nd party, public and inhouse training proposals and contract creation into CertIQ
• Weekly update on the result of client follow-up status.
• Maintain up to date lists of certification and training (public and in-house) contracts secured on a monthly and YTD basis.
• Record and monitor enquiry, proposal and contract conversion rates with the aim of achieving pre-set targets (certification and training).
• Co-ordinate all price negotiation with clients to secure clients.
• Update all enquiries, proposals and contracts in a timely manner and raise schedule requests where necessary.
• Oversee and collaborate together with training administration team on in-house training arrangement for venue, training materials, training administrative process, includes but not limited to confirmation with tutor on training venue, training log sheet, invoicing and any other training administrative task.
• Assist Training Operations Manager to re-schedule public training dates, tutor allocation and exam paper preparation as required, maintaining and upkeep training course synopsis and standard training slides for training usage.
• To support Trainer in ensuring IRCS registered public training programmes comply with IRCA requirements.
• Informing relevant manager of any client complaints, problems experienced when dealing with clients, identified problems and inefficiencies.
• Assist and support Sales Manager in updating and compiling monthly sales and tutor claim allowance for approval.
• Conduct work as per relevant SGS-CBE procedures.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Qualifications

• Minimum tertiary education with at least Certificate in any field
• Diploma/bachelor’s degree in Accounting/Business studies or equivalent from recognized university/college.
• Minimum 3 year of working experience in similar background/industry, preferably in indoor/outdoor sales and training coordination activities.

Additional Information

• Able to communicate well with all stakeholder, either external or internal.
• Tenacious with follow-up.
• Good organization skills including report writing and generate statistics.
• Good public speaking skills.
• Strong command of English and Bahasa Malaysia (both spoken and written) with good interpersonal and communication skills.
• Logical approach to problem solving.
• Use of independent judgement and creativity applied to resolution sales issues.