At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
The Expert Services team is Optimizely's secret weapon. As a team, we provide expertise to help our customer to fully leverage the Optimizely platform as well as strategic guidance to help our clients reach their goals, in a clear and efficient way. Our ultimate goal is to deliver that “wow” experience that turns clients into Optimizely evangelists, and customers for life. As a Lead Engagement Manager, you'll be responsible for creating better ways to the team to operate and create that experience for our customoers. The Engagement Managers drive Optimizely customers' initial success. The role blends customer delivery along with scaling team processes and creating new ways we should sell.
As a Lead Engagement Manager , your team is critical to delivery our enterprise level experimentation implementations. You will lead key customers by leveraging your strong communication and relationship building skills to map, build and maintain stakeholder relationships, as well as integrate and coordinate enterprise project plans. You successfully drive the vision of the team, monitor and report on project status, risk and performance for all Optimizely platform implementations. We have an industry leading Partner network that we’ll be working closely with so you will be managing their work to ensure the highest quality in delivery for our customers. Our Engagement Managers are involved with & help drive the P&L on the Services team - including items around forecasting, team bill-ability, & existing customer services sales.
Prior excellence in delivery of customer services, in a project-management focused role at a technoloogy company.
Bachelors degree (or equivalent)
Building and Supporting Teams
Communicating Effectively
Driving Continuous Improvement
Driving Projects to Completion
Supporting Organizational Goals
Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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