C4 Technical Services

Salesforce Developer / Tech Lead

Location: MN or Remote

As an expert in systems software engineering, undertakes complex projects requiring additional specialized technical knowledge. Makes well-thought-out decisions on complex or ambiguous systems software engineering issues. Handles conflicting direction and resolves conflict. Ensures that system improvements are successfully implemented and monitored to increase efficiency. Makes complex modifications to existing Salesforce Sales and Service Cloud software to fit specialized needs and configurations. Establishes and communicates common goal and direction for development team. Acts as a source of direction, training and guidance for development staff. Plans, conducts and supervises assignments, stories and tasks via Jira for all Salesforce support and development. Reviews progress and evaluates results to include code reviews, build readiness, and deployment activities. Recommends changes in procedures. Reviews progress with management. Operates with substantial latitude for un-reviewed action or decision.

Job Responsibilities and Accountabilities: 

• Possesses and applies comprehensive knowledge of Salesforce to the completion of complex assignments, may cross fields
• Maintains excellent business communication with Analysts, Developers, Architect and Technical Staff
• Provides analysts and management with status reports, problem logs (issue logs) and service request status on all tasks in the work group
• Oversees time spent by development staff in the work group
• Demonstrates ability to work in a fast pace variable environment
• Evaluates alternative approaches in design of application systems, including assessment of risks and benefits associated with each alternative
• Participates in the implementation of new systems including the integration of the new system
• Verifies installed systems to ensure that they adequately meet user requirements
• Liaison between QA and development team for faster and effective issue resolution
• Plans, conducts and supervises others in the development of specifications, coding of new programs, physical design of data records, data files, and databases, creating new data structures, creating new job streams, and modify existing programs, data structures and job streams
• Plans, conducts and supervises others in the development of test cases and test plans, creates the unit and system test environments and conducts unit and system tests for new or modified programs and job streams
• Reviews validate the application of sound analysis, programming and design techniques using Salesforce and agile methodologies and tools (Jira, Confluence, Git and SFDX) with high level of proficiency
• Oversees preparation and maintenance of program and system documentation using established department artifact standards and methodologies
• Mentors junior associates in proper documentation techniques
• Adheres to department standards, guidelines and systems development methodologies for all assigned tasks and mentors others in their use
• Leads analysis and development of technical solutions to resolve problems
• Includes and guides other team members in problem solving activities
• Understands project management methodology and leads resource planning, estimation and responsibility assignment process for the development staff
• Performs other duties as assigned.

Job Requirements:

Education/Certification:

• Bachelor’s degree in Computer Science or related field preferred
• Experience:
• 6-8 years relevant work experience preferred with Salesforce

Knowledge:

• Proficiency with Jira, Confluence, Git and SFDX
• Has expertise in a variety of languages, tools and utilities, must be a true expert in at least one language
• (Knowledge Base) and can teach classes in the subject
• Must have Subject Matter Depth & Breadth in at least one other language, having used it extensively and can mentor others
• Has solid knowledge of at least one DBMS, having used it extensively and can mentor others
• Must have strong computer skills within stated area of engineering expertise and must be proficient in use of
• Microsoft Office applications
• Possesses expert knowledge of program design, coding, testing and documentation

Skills/Abilities:

• Preferred Salesforce certifications for Administrator and Developer
• Excellent written and verbal communication skills, strong customer focus and interpersonal skills, with the demonstrated ability to work in geographically dispersed teams
• Apply logical thought process and ability to learn new systems, concepts and procedures
• Ability to manage competing priorities
• Demonstrate basic analytical and conceptual skills used to define technical needs and solve technical problems

#DICE

mshaw@c4techservices.com