IT Development Engagement Manager
Location: US Based (prefer MN but open to remote)
The IT Development Engagement Manager role will work to act as an initial point of contact for new development and for outbound communication from the development team. The IT Development Engagement Manager will create, execute against, and triage work items within agile development management systems and collaborate closely with internal stakeholders to ensure remediation of issues and delivery of enhancements.
NOTE: This position is not static and will be revised as the needs of KGP’s business and the Information Technology department evolves
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategy & Planning
- Partner with internal and external customers to ensure web app issues and enhancements are understood and solve customers’ business problems
- Facilitate and deliver level of effort (LOE) estimates
- Become a subject matter expert regarding company web applications
- Systematically gather feedback from users and utilize it for backlog management
- Assist in writing user stories, creating work items, and translating requirements documents that clearly outline the benefits
- Create and curate right-sized developer and user documentation
- Own the process for planning, creating, and managing incoming issues and enhancements for web systems
- Manage workload and backlog items while ensuring high levels of customer satisfaction with the delivery of features, enhancements, implementations and technical services
- Identify opportunities that increase value of web systems, establishing long-term partnerships
- Facilitate a process for managing internal and external customer escalations
- Build and nurture relationships with multiple stakeholders to solidify partnerships with the web team
- Solve problems with curiosity and creativity; embrace challenges and change
- Build strong relationships with both customers and colleagues
- Monitor customer sentiment regarding customer technology solutions
- Resolve complex customer inquiries by providing them with the right resources and information
- Additional duties may include project management and business analysis tasks
- Perform reviews of team procedures to continuously improve processes
- Work to raise software and infrastructure quality and reduce timelines
- Complete analysis and research and integrate best practices
- Manage schedule for periodic web system patching and updates
Acquisition & Deployment
- Analyze documentation and technical specifications of any new application
- Coordinate with cloud engineers to schedule successful provisioning of cloud resources
- Develop program and system documentation
- Research and recommend practices for managing the web software lifecycle
Position Requirements
- Formal Education & Certification
- Four-year college diploma, two-year degree, or university degree in computer systems design, computer science, or related field
- Knowledge & Experience
- 3-5 years direct experience working with web systems
- History of consistently meeting deliverable dates
- Excellent technical and creative problem-solving abilities
- Strong knowledge of development and software quality assurance best practices
- Understanding of agile methodologies is critical
- Demonstrated technical aptitude
- Ability to implement security practices that align with industry and regulatory requirements
- Project management skills and/or substantial exposure to project-based work structures
- Ability to quickly understand an organization’s goals and objectives
- Knowledge of applicable data privacy practices and laws
Technical Attributes:
- Ability to step in when needed and code/debug front end code
- Familiarity with HTML, CSS, and JavaScript
- Familiarity with Microsoft Azure
- Experience as Site Admin for JIRA Service Desk application and creating integrations from JSD to other apps
#DICE
nkraft@c4techservices.com
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