ByteDance

Responsibilities

The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

Responsibilities:

• Engage with ByteDance's international business lines, thoroughly understand business scenarios and logic, and combine payment industry experience to produce product solutions that support business development and innovation continuously.
• Understand user customs, competition landscape and regulation, market insights, consumer pain points and differentiated competition, and improve product user experience and enrich product features as well as value proposition.
• Responsible for the payment product's design and iteration, from conception, design, development, testing, release and operation, for user scenarios including checkout, withdrawal, refund, etc., which adapt to various global business lines, optimizing user payment experience and improving business key indicators (e.g. Payment Conversion Rate & Success Rate). Product design covers user interaction, backend system design, risk control and AML integration, data analysis, etc.
• Be responsible for business metrics, continuously enhance payment product capabilities based on these metrics, keep up with the latest industry trends, develop product optimization plans suitable for the business, and promote their implementation.
• Operate products by targeting regulatory issues, user feedback, and data analysis to continuously improve user experience, increase customer acquisition and retention. Identify insights and trends in product features to strengthen product competitiveness.
• Work with multiple cross-functional teams to effectively manage stakeholders and products across multiple markets. Continuously optimize the product request acceptance process and improve delivery efficiency.

Qualifications

Minimum Qualifications:

• Skilled in communication with various functional teams, establishing cooperation and trust, and able to find effective solutions in multi-team collaborations.
• Strong ownership, prompt response, quick implementation, drive, and a spirit of collaboration without boundaries, taking full responsibility for overall business.
• Strong business sense and user experience design skills. Strong attention to detail and user experience. Passionate about developing products and experiences with deep customer empathy.
• Strong logical thinking and structural thinking, excellent ability of abstraction and induction.
• Comfortable with ambiguity and changes in a fast-paced environment; self-driven, positive attitude, and team player.
• Good communication with global stakeholder collaboration and management skills.

Preferred Qualifications:

• 3 years of experience with hands-on experience of consumer-facing product lifecycle management, including competitive analysis and user research, requirement analysis, product requirement specification, data analysis and operation.
• Payment domain knowledge of the payment/wallet/card/settlement/digital banking related products, cross-border payment or user product experience is preferred.
• Familiar with E-commerce/Livestreaming/Game/Music or other payment scenarios, strong business sensitivity and abstraction ability.
• Technical background is preferred.
• Card relevant product experience is plus.