HarbisonWalker International

Summary

The Learning and Development Manager is responsible for designing, implementing, and overseeing learning and development, diversity and inclusion and engagement strategy and programs. This role plays a crucial role in identifying training needs, developing training strategies, and executing initiatives to enhance the skills and knowledge of employees in line with business goals and missions.

Job Duties

• Develop and implement effective long-term and short-term learning and development programs that align with the organization's goals and objectives; conduct comprehensive assessments to identify training needs and skills gaps across different departments and levels of the organization; assess the effectiveness of training programs through evaluation methods such as surveys, assessments, and feedback to continuously improve the quality and impact of learning initiatives.
• Deliver training sessions or coordinate with internal or external trainers to ensure effective delivery of training programs; collaborate with key stakeholders, including department heads, managers, and subject matter experts, to identify internal trainers systematically for capturing and sharing internal knowledge and skills; promote internal train the trainer programs.
• Develop and implement a comprehensive employee engagement strategy that aligns with the organization's goals and values; develop initiatives and programs to increase employee satisfaction and retention, including conducting surveys, analyzing data, and implementing action plans based on feedback; establish mechanisms for collecting and analyzing employee feedback, such as engagement surveys, focus groups, or one-on-one meetings, and provide recommendations for improvement.
• Support diversity and inclusion initiatives, ensuring that all employees feel valued, respected, and included in the workplace; develop and revise policies and procedures to promote diversity, equity, and inclusion throughout the organization; design and deliver diversity and inclusion training programs to raise awareness, increase understanding, and promote inclusive behaviors among employees at all levels; ensure compliance with relevant diversity and inclusion legislation, regulations, and reporting requirements.
• Provide active support to identify and develop high-potential employees for future leadership positions through succession planning programs; identify learning and development needs, design and implement programs to enhance employee skills and competencies, and support career development plans; create and implement leadership development programs to cultivate and nurture leadership capabilities within the organization; collaborate with the recruitment team to develop effective recruitment and selection strategies to attract top talent and build talent pipeline.
• Establish key performance indicators (KPIs) and metrics to measure and track learning and development progress; analyze talent data to identify trends, patterns, and insights to influence talent management strategies and decision-making.

Qualifications

• Requires four (4) – six (6) years of experience in learning and development including experience as a trainer, instructional designer, or learning specialist designing and delivering training programs for employees.
• Requires B.S. degree in Human Resources, Organizational Development, Education, or a related field.
• Proven experience in learning and development, training, or a similar role. 
• Proven experience in a complex and dynamic, fast-paced multi-site work environment
• Strong knowledge of instructional design principles and adult learning methodologies.
• Excellent communication and presentation skills, with the ability to engage and inspire learners.
• Project management skills to plan, execute, and monitor multiple training initiatives.
• Proficiency in Microsoft Office.
• Proficiency in learning management systems and e-learning platforms.
• Analytical mindset to assess training effectiveness and make data-driven decisions.
• Ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.
• Strong organizational skills with attention to detail and the ability to prioritize tasks effectively.