University of Wyoming

The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/or diverse initiatives. 

JOB TITLE: 

Referral Coordinator

JOB PURPOSE: 

Facilitate patient navigation to specialty services as referred by clinic providers. Coordinate referral process to include benefit and insurance verification and authorization as well as patient scheduling and communications. Position is located in the UW Family Medicine Clinic in Cheyenne, WY.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Coordinate patient referrals from providers and maintain tracking and documentation.
• Serve as primary contact for patients, providing communications and information for specialty services.
• Ensure complete and accurate patient registration including demographic and up-to-date insurance details. Review details and expectations about the referral with patients.
• Contact patients’ insurance companies for prior authorization to ensure approval requirements are met. Confirm referral requests and requirements.
• Facilitate requests from referral sources and provide relevant information.
• Investigate and problem solve issues or concerns in referral process to ensure positive working relationships.
• Provide excellent customer service and timely follow-up and response.
• Provide clerical functions for clinic, facilitating flow of information between medical staff, providers, insurance companies and patients.

SUPPLEMENTAL FUNCTIONS: 

• Perform miscellaneous job-related duties as assigned.
• Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives.
• Attend and participate in training and other personal professional development activity.

COMPETENCIES: 

• Service Orientation
• Attention to Detail
• Consistency
• Stress Tolerance
• Teamwork (Cooperation)
• Work Tempo

This position provides vital support to campus customers and requires the successful candidate be available to work on site at the clinic.

MINIMUM QUALIFICATIONS: 

Education: High School diploma or GED

Experience: 1 year of customer service experience

Required licensure, certification, registration or other requirements: 

DESIRED QUALIFICATIONS: 

• Knowledgeable in medical terminology 
• Ability to remain composure in stressful circumstances with patience and kindness
• Ability to prioritize tasks and shift as appropriate to meet demands and goals
• Ability work independently
• Strong oral and written communications

REQUIRED MATERIALS: 

Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for four work-related references. 

This position will remain open until filled. Complete applications received by 07/15/2024 will receive full consideration. 

HIRING STATEMENT: 

UW is an Affirmative Action/Equal Opportunity Educator and Employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans and persons with disabilities. 

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call 307-766-2377 or email jobapps@uwyo.edu.

ABOUT CHEYENNE: 

Cheyenne is the capital city of Wyoming. It's home to the Cheyenne Frontier Days Old West Museum, with exhibits about early rodeos and artifacts like 19th-century passenger wagons. The landscaped Cheyenne Botanic Gardens includes a labyrinth. Collections at the Wyoming State Museum include dinosaur fossils. For more information on Cheyenne and Laramie County please visit: https://www.cheyenne.org/