The New York City Housing Authority (“NYCHA”) is the largest public housing authority in North America. NYCHA’s mission is to increase opportunities for low- and moderate-income New Yorkers by providing safe, affordable housing and facilitating access to social and community services. Over 500,000 New Yorkers reside in over 300 developments offering residents public housing, Section 8 and PACT/RAD programs.
The NYCHA IT Department is seeking to hire an IT Knowledge Manager, reporting directly to the Director of Customer Service Excellence within the IT Service Management (ITSM) Department. The Knowledge Manager, will be responsible for developing and implementing strategies to capture, organize, and disseminate knowledge within the organization. Collaborate with various teams to identify knowledge gaps, streamline information flow, and facilitate knowledge sharing initiatives.
Responsibilities will include, but are not limited to the following:
1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;
3. Education and/or experience which is equivalent to "1" or "2" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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