To provide Maintenance and Operation Support for Data Center Common Infra Structure
RESPONSIBILITIES:
Assess & implement SR/CR within the stipulated SLA
Provide supporting documentation, reports, and other information to management
Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
Assist in problem/incident resolution and determination
Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyze, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system
Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer
24x7 Standby Support required
Expected to work during off-peak hours on scheduled system activities
REQUIREMENTS:
Diploma / Degree in Information Technology, Computer Science or equivalent
7-10 years of experience in Wintel / Virtualization System, System Center Operation Manager 2012, Red Hat Linux, System Centre Configuration Management (SCCM)