We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.
We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.
We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.
We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.
And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.
We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.
Be part of our Talent Pool in Budapest!
Our Customer Operations, Claims, and Fraud teams are always growing in Budapest! If you’re interested in Marshmallow and would like to be part of our amazing community, register your interest and be part of our Talent Pool. By applying to this opportunity your data will be stored in our system so we can reach out to you once a suitable position comes up.
Our Customer Operations, Claims and Fraud teams
Providing customers with exceptional care is at the heart of everything we do at Marshmallow. We're on the frontline, working hard to provide an amazing experience to all our customers and we want to be the most accessible, efficient and knowledgeable customer service team in the insurance industry! We believe there's always more to learn when it comes to supporting customers, ensuring the details of the policies, handling the claims process or retaining their loyalty so we’re here to understand our customers’ needs and ultimately act as the bridge between customer expectations and our commercial goals.
What you’ll be doing
In the Customer Happiness Team
In the Customer Retention Team
In the Fraud Validation Team
In the Claims Team
Working as part of some of these teams, you will need to be able to work a couple of weekend days per month and some late shifts (6-10pm) per week, as defined by a rota. You will also be required to work occasional bank holidays.
Who you are
What we’re looking from you
Perks of the job
Plus a monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks!
Our Process
Once a position opens - we break it up into 3 stages:
We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.
At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.
We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.
We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.
We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.
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