Shopee

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Supervising daily operations of the sorting center (can be one work shift, one zone or a functional team), including scheduling, staffing, and workflow management.
• Monitoring and reporting on key performance metrics such as volume FIFO, processing time, on-time rate and error rates, and taking corrective actions as needed.
• Ensuring compliance with fairness, safety and security protocols, including the proper handling of problems related to people and operations, following SOPs and company policies.
• Taking part in recruiting, training, and developing team members, and providing ongoing coaching and feedback to ensure high levels of performance and engagement.
• Collaborating with other departments and stakeholders to ensure smooth and efficient operations and resolve issues as they arise.
• Maintaining accurate records and documentation related to sortation center operations, tools, reports, trackers, equipment maintenance, and employee performance.
• Identifying opportunities for improvement in terms of SOPs, cost management, headcount planning, headcount allocation, system configuration, etc. and implementing solutions to drive greater efficiency and productivity.
• Handling projects or ad-hoc tasks as assigned by the upper management.

Requirements:

• College degree and above
• Having at least 2 years of experience in logistic operations or equivalent
• Strong leadership skills and at least 2 years of experience in managing a team
• Good at communication (verbal, written and presentation) and problem solving
• Good at analytical skills and technical skills (familiarity with computer systems, tracking software, and sorting equipment)
• Having growth mindset and good at change management
• Shift working base.