City of Boulder

It’s a great time to join the City of Boulder!

Application Deadline:

May 12, 2024

Hiring Range:

0.00 - 0.00

This is a full-time salaried position.

Scheduled Weekly Hours:

40

Benefit Eligibility Group:

Non Union (30+ Hours)

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:

The Facilities & Fleet Department manages daily maintenance operations for over 1,000,000 sq. ft. of commercial facilities located in multiple locations throughout the city. The types of facilities include Recreation Centers, Libraries, Fire & Police Stations, Office Buildings, and Public Works Maintenance Shops. The facilities management profession offers a multitude of opportunities to learn new processes and skills on a frequent basis.

The Facilities Maintenance Supervisor is an important role within the Facilities & Fleet Department for the City of Boulder which focuses on operational excellence in delivering service to the department’s stakeholders. This position reports to the Facilities Maintenance Manager. The Supervisor collaborates with the Facilities Maintenance Manager to ensure city facilities are maintained well as established in the Facilities Master Plan.

The ideal candidate for this position is a life-long learner who is comfortable with change and always looking to increase their knowledge base and skill set. This person would have experience supervising a dynamic team of maintenance professionals working independently in the field and with contractors. The position requires a strong process improvement background as the needs of our facilities and customer base are constantly evolving. This position frequently collaborates with customers, internal staff and vendors which requires someone who is an active listener, anticipates the needs of customers, and communicates in a clear and professional manner.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervision of Staff and Maintenance for City Facilities (45%).

• Directs assigned staff in the performance of approved general maintenance.
• Oversees the quality, cost, duration, and thoroughness of all work in the Operations Maintenance workgroup.
• Develops maintenance procedures and schedules.
• Oversees and coordinates the in-house technicians and contractors who maintain and repair HVAC, electrical, plumbing, and other building systems.
• Supervisory oversight for in-house building maintenance technicians, including a maintenance lead.
• Communicates with customers and vendors/contractors in a clear and professional manner.
• Develop and manage annual operational budgets.
• Responds to emergency situations as assigned in city and departmental emergency response procedures. Coordinates response of maintenance staff and contractors to complete repairs to city facilities in compliance with the Boulder Revised Code.

Contractor/Vendor Management (15%)

• Vendor/contractor solicitations. This includes assisting with RFP/RFQ development and vendor selection in accordance with City of Boulder procurement policies.
• Vendor/contractor performance management. Collaborates with contractors to periodically review the scope of work to ensure alignment with best management practices and works with the vendor/contractor to correct any performance deficiencies.
• Ensures purchase orders are created when required by City of Boulder procurement policies. This includes soliciting proposals from vendors/contractors and collaborating with the Financial Support Team to create purchase orders.

Supervision of the Computerized Maintenance Management System (CMMS) (35%)

• Manages the necessary processes for the proper operation and use of the CMMS by the Operations Maintenance team.
• Establishes key performance indicators (KPI) for the maintenance team and utilizes the CMMS to track performance against the KPI’s.
• Periodically perform audits of work order status and backlog. 

Physical Security of City Facilities (5%)

• Assist in oversight of the key program.
• Assisting in the evaluation of physical security needs for all City facilities. 
• Collaborate with the Facilities Projects team where needed to employ physical security for projects and integrating hardware installed during the project into the existing enterprise system.

MINIMUM REQUIREMENTS

• General knowledge of commercial buildings and their associated systems. This includes best practices for maintenance and operations of commercial facilities.
• Must be able to pass at least a level one Criminal Justice information System (CJIS) Certification.
• Leadership: This is a leadership position in the Facilities & Fleet Department. The most important qualities of a good leader include integrity, accountability, empathy, humility, resilience, vision, influence, and positivity. Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things, they never thought they could.
• Exceptional communication skills: Able to convey ideas effectively at multiple levels of the organization, both internal and external to the Facilities Division. Actively listens to concerns and is open to the ideas of clients and colleagues. The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others. The ability to communicate tactfully and effectively in difficult situations and during times of stress.
• Initiative / Sense of urgency: Identifying what needs to be done and doing it before being asked or before the situation requires it. Completes work in a timely and consistent manner.
• Coaching / Instructing: Contribute to a culture of continuous improvement through encouragement of staff and constructive feedback. The ability to identify strengths and weaknesses and put people in a position to be successful yet take on new challenges. Assist in career planning and development with direct reports.
• Strong organizational skills: Known for following up and delivering on commitments. The ability to keep stakeholders informed of progress and timelines.

PREFERRED QUALIFICATIONS

• Internal Facility Management Association (IFMA) Certified Facility Manager (CFM) or Sustainability Facility Professional (SFP) certification
• Associate degree in Facilities Management or related field
• Employee relations experience in a union environment
• Experience with data analytics
• Experience with multiple software platforms (Building Automation, Lighting Control, Access Control, Financial software, etc.)

REQUIRED EDUCATION AND EXPERIENCE

• Three or more years’ experience in general building maintenance.
• Minimum of 2 years in a maintenance or operations supervisor or lead role that included significant employee relations.
• Minimum of 2 years’ experience developing and coaching employees.
• General knowledge of commercial buildings and their associated systems. This includes best practices for maintenance and operations of commercial facilities.
• Minimum of 2 years working with a Computerized Maintenance Management System (CMMS).
• Must be able to pass at least a level one Criminal Justice information System (CJIS) Certification.

Additional Job Description:

updated 4/26/24

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov.