Job Duties: Act as a shift lead during US hours to coordinate incoming incidents, issues, changes amongst the team and drive high visibility business-impacting service outages. Identify new opportunities and run PoC/implementation with the rest of the team as part of a technology refresh. Installation, troubleshooting and management of Network Infrastructure as a part of Global Network Services team. Ownership of low to high priority incidents assigned to Network queue by Service Desk, Users & Monitoring systems until resolution. Implement routine changes such as OS upgrades, Routing, ACL/Firewall rule updates, and project-related changes such as installation & configuration of new devices, ISP circuits, S2S VPN. Collaborate with Vendors, ISPs and other cross-functional teams to drive incidents & Changes while following ITSM best practices & SLAs. Update diagrams, documentation, policies and procedures to keep SoPs up to date. Part of a Global team providing 24/5 support with rotating on-call over the weekend. May telecommute.
Job Requirements: Employer will accept a Bachelor’s degree in Computer Science, Engineering, or related technical field and 5 years of experience in the job offered or in a computer-related occupation.
Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.
Gen complies with all anti-discrimination laws.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
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