Montgomery County Government

Job Description

Closing Date: Open Until Filled

The mission of the Department of Technology & Enterprise Business Solutions (TEBS) Montgomery County is to use information technology to:

• Enable our employees to provide quality services to our citizens and businesses
• Deliver information and services to citizens at work, at home, and in the community
• Increase the productivity of government and citizens.

TEBS is a fully integrated enterprise in which all Montgomery County Government Departments and Offices have the ability to utilize reliable, accurate and secure information to perform the government services and functions essential to the citizens of Montgomery County.

About The Position

The Senior IT Specialist will provide 24x7x365 support to the Montgomery County Maryland Public Safety Data Systems (PSDS) environment. This is a critical position that provides direct support for the County’s 911 Computer Aided Dispatch (CAD) system, Records Management Systems (RMS), Mobile Data Systems, and supporting interfaces. The position will need to possess a strong sense of operational awareness and be able to troubleshoot hardware, software, networks, databases, operating systems, and security issues. The candidate will have strong communication and triage skill to work with multiple county agencies and vendors. This position requires after-hour support in an on-call rotation.

Primary Functions

• Provide 24x7 support to Montgomery County agencies in their duty to provide the latest reliable Information Technology architectures for Public Safety.
• The position requires a complete understanding of Information Systems standards and vulnerability mitigation within an Enterprise environment.
• Solid working knowledge of VMware vSphere and Microsoft Hyper-V
• Collaborate with end users at all levels in a professional manner, to design and deliver customer-oriented services.
• Desktop support and troubleshooting skills to resolve system and application issues.
• Identify security threats, and threat levels, and develop mitigation plans while developing and implementing security and compliance policies.
• Monitor, evaluate, and resolve system and application issues in the Public Safety architecture.
• Create technical documents, drawings, policies, procedures, and reports
• Perform other job-related duties as assigned

Who We Are Seeking

As a candidate you will have the following knowledge, skills and abilities:

• Strong customer satisfaction skills and operational awareness.
• Great interpersonal skills focused on inclusion, team building, and cross-training.
• Strong oral and written communication skills conveying both technical and non-technical information
• Experience using Microsoft Applications (Access, Excel, Word, One-Drive, PowerPoint, Teams, SharePoint, Power BI, Microsoft SQL Server, Microsoft Power Apps).
• A firm understanding and ability to administrate Microsoft Server and Active Directory management. Also, a strong understanding and ability to deploy applications and patching solutions via MDM, SCCM, WSUS, and Domain GPOs.
• Extensive understanding of firewall security and configuration using best practices
• Proactive, self-motivated, work well under pressure and manage multiple issues concurrently.

A criminal background and credit history check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.

SALARY : $85,544 (Minimum) - $138,535 (Maximum)

Additional Employment Information

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.

Minimum Qualifications

Experience: Five ( 5) years of Microsoft Desktop and Enterprise Server support and configuration, Hardware support for Desktop clients, Hardware support of Microsoft and Linx Server high availability platforms, Network Support of Firewalls, Switches, Routers, and Enterprise VPN and Working knowledge of languages such as PowerShell, VB, Python, .Net, SQL, etc…

Education : Graduation from an accredited college or university with a bachelor’s degree in Information Technology or a related field .

Equivalency: An equivalent combination of education and experience may be substituted.

Physical: The ability to lift 40 pounds to the height of 5 Feet and hold for 30 seconds.

Preferred Criteria

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas :

• Professional Certifications would include one or more of the following certifications Cisco Certified Network Associate, Certified Information Systems Security Professional, Certified Ethical Hacker, Microsoft Certified: Windows Server Hybrid Administrator Associate, Project Management Professional, VMware Certified Professional, CompTIA (A+, Cloud+, Security+) or similar.
• 10+ years of Microsoft Desktop and Enterprise Server configuration
• 10+ years of Hardware support for Desktop clients
• 10+ years of Hardware support of Microsoft and Linx Server high availability platforms
• 5+ years of Network Support of Firewalls, Switches, Routers, and Enterprise VPN
• 5+ years of Microsoft SQL Database Administration
• Working knowledge of Fortinet and Cisco network equipment.
• Experience integrating Computer Aided Dispatch systems and interfaces

Minimum Salary 85544

Maximum Salary 138535

Currency USD