This Senior DevOps Engineer will be a critical member of Copart's growing DevOps team and will be responsible for Production Support and keeping our sites up and running. This will include automating deployments, configuration management and capacity management of Copart's production applications. This role will interact with all functions in Copart's technology team to build out operational capabilities to support secure, scalable, fault-tolerant and cloud-based web applications and architecture.
Essential Duties
- Build, maintain, and troubleshoot one or more company products
- Develop internal tools and processes to maintain stability and performance of our infrastructure
- Act as subject-matter expert for one or more company products
- Gather, analyze, and report important IT system data
- Provide feedback to developers regarding the status of various IT systems
- Develop and manage product-related IT procedures
- Research, review, analyze, troubleshoot, and document product-related IT systems
- Plan and successfully complete IT projects and goals
- Excellent presentation, verbal and written communication skills including the ability to produce usable and maintainable documentation
- Strong work ethic, attention to detail, and drive to be successful; ability to work independently with minimal supervision or assistance
- Strong interpersonal, time management, project management, and conflict resolution skills
- Strong problem solving skills: innovation, collaboration, analysis, inductive reasoning
- Automate repetitive tasks
Requirements
- Very good knowledge and experience supporting secure, scalable, fault-tolerant, and cloud-based web applications and architecture
- Extensive production support experience in troubleshooting and problem solving issues to keep our applications/platforms resilient and highly available
- Good experience in writing custom applications/scripts to enhance support capabilities
- Good experience in automation of deployments, configuration management, capacity management and providing custom solutions based on our customer needs in an agile environment
- Proficient with standard IT concepts, practices, and procedures
- Intermediate programming and scripting knowledge
- Strong understanding of business processes and IT systems
- Strong knowledge of Windows and Linux operating systems
- Thorough understanding of Systems, TCP/IP networking and DNS concepts including setup/configuration of CDNs (Cloudflare, Akamai, etc.) is a plus
- Experience with web technologies and web/application servers like Apache, Tomcat, WebLogic, Nginx, Redis, SOLR, Universal Messaging (Nirvana), WSO2 is a must
- Experience with Build Automation, CI/CD and DevOps Tools like GitHub, Jenkins, Maven, Gradle, Nexus, Ansible, Puppet and StackStorm is a must
- Experience working and deploying applications in container technologies (Docker), Cloud environments (AWS, GCP) and Kubernetes platform is a plus
- Experience in monitoring applications performance and predicting degradation of service using APM Tools like AppDynamics, Instana, New Relic etc. and improve application performance to avoid interruptions to service
- Experience Handling escalations from the L1 and L2 teams to troubleshoot various infrastructure components that range from infrastructure issues to application-level issues
- Analyzing issues to find the Root Cause and providing the teams with the corrective and preventive actions
- Good experience in security hardening and security vulnerability management and patching
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