The Internal Account Manager (IAM) will be responsible for lead generation, upsells and total attainment of laboratory diagnostic services to accounts within an assigned territory through tele-sales as well as in person visits. IAMs will be aligned with specific Account Executives who will partner with them in growing the business.
This is a remote role. Candidate must reside in Northern California.
At target, the compensation is $75,000 – $95,000. This includes a base salary and sales incentive. There is the potential to make higher, as the sales incentive is uncapped at Quest Diagnostics. Base salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered.
Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Company Vehicle and Gas Card
- Sales Incentive Plan
- Sales Incentive Guarantee for the first 9 months of employment
- Best in Class Commercial New Hire Training
- Commerical-Specific Leadership Development Program
- Medical/Prescription Drugs
- Dental
- Vision
- Flexible Spending Accounts (FSAs)
- Supplemental Health Plans
- 401(k) Plan – Company match dollar-for-dollar up to 5%
- Employee Stock Purchase Plan (ESPP)
- Supplemental Life Insurance
- Dependent Life Insurance
- Short- and Long-Term Disability buy-up
- Blueprint for Wellness
- Emotional Well-Being Resources
- Educational Assistance
- Paid time off / Health Time
- Develop and implement sales plan to target accounts for growth in line with regional market strategy.
- Manage account inquiries in a manner to minimize account attrition and negative volume variance.
- Assist field sales staff by prospecting new business opportunities and evaluating potential growth opportunities of existing clients.
- Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc.
- Drive sales through pre-call planning, post-call analysis and follow-up.
- Analyze the utilization/profitability of existing accounts, then develop and execute action plans to increase these returns.
- Educate customers on all new products and services through telemarketing.
- Implement Integrity Selling on all sales calls; engage the Why Quest messaging
- Maintain a breadth of knowledge of all connectivity products and solutions (i.e. Care 360, EMR interfaces, QDRS)
- Develop and maintain knowledge of tests and services provided by competitors and utilize this information to solidify or enhance Quest Diagnostics’ market position.
- Field travel to build stronger relationships, develop sales/service acumen and close select leads with AEs
- Cover Open Territories as assigned by manager.
- Utilize SalesForce.com and complete all administrative tasks on time.
- Ensure total compliance with all company policies and government regulations.
- Manage other projects/responsibilities as assigned by manager.
QUALIFICATIONS
Required Work Experience:
1-3 years of experience in Healthcare/Laboratory Industry and general economics of business
Preferred Work Experience:
Sales experience preferred.
Skills:
- Demonstrated solid communication skills, both oral and written
- PC skills including knowledge of Microsoft Software
EDUCATION
Bachelor’s Degree(Required)
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