Firstsource

Essential Duties and Responsibilities:

• Review insurance explanation of benefits and post payments, denials, and contractual adjustments to the hospital system to the appropriate account.
• Complete deposits and post cash and checks.
• Reconcile electronic lockbox transactions.
• Reconcile electronic remittances (ERA) and electronic funds transfers (EFT).
• Reconcile and post credit cards.
• Research thoroughly before applying to unidentified cash account.
• Investigate unidentified cash and resolve misdirected payments.
• Review overpayments for appropriate posting to correct account or potential refund.
• Process refunds for supervisory approval.
• Balance postings to daily deposits, lockbox, credit cards, ERA, and EFTs, troubleshoot as necessary, and resolve any out of balance conditions.
• Create batch for storage electronically or paper as required by facility procedure.
• Assist in month end close as needed.
• Back-up the cashier as needed.

Additional Duties and Responsibilities:

• Ability to work overtime with little or no notice.
• Maintain a positive working relationship with the hospital staff of all levels and departments.
• Report any important occurrences to management as soon as possible
• Complete posting accurately and timely each day.
• Document account activity accurately and timely.
• Assist personnel in the billing department by providing them with all pertinent information that will help ensure the efficiency and accuracy of the billing process.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of all information pertaining to the patient, either verbal or written at all times.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Maintain a neat and orderly workstation.

Educational/Vocational/Previous Experience Recommendations:

• High School Diploma or GED required.
• Bachelor’s degree is preferred but not required.
• Experience with medical insurance billing and follow-up or medical cash posting is desirable.
• Knowledge of medical terminology and how to read and locate information on an insurance remittance advice or explanation of benefits.
• Must have intermediate computer skills including basic proficiency in Excel.
• Must have strong typing skills.
• Must have 10 key calculator skills.
• Must have good communication skills.