Ataccama

We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:

Aim High

Customer Focused

ONE Team

Candid and Caring

Challenging Fun

Are you passionate about technology and seeking a role where you can contribute to top-notch IT solutions? Join us at Ataccama as a IT Support Engineer, where you will play a key role in maintaining and enhancing our IT infrastructure.

Key Responsibilities:

• Provide first-line support to ensure optimal performance of all IT equipment and infrastructure
• Support both local and remote employees, ensuring efficient resolution of their IT issues
• Serve as the primary contact for contractors and external suppliers, effectively communicating technical issues
• Manage hardware and software assets, prepare workstations, set up user accounts, and assist with the onboarding of newcomers
• Install, update, and maintain software applications and operating systems, including antivirus programs and office tools
• Diagnose and resolve network issues as well as hardware and software faults
• Maintain detailed records of technical issues and resolutions to aid in future troubleshooting
• Assist with server administration tasks for both Microsoft and Linux systems

Is this you?

• Proficient in English with effective communication skills suitable for global collaboration
• Experienced in managing and troubleshooting various computing platforms
• Curious about technology, with a knack for dismantling and understanding computer components
• Comfortable interacting with people and eager to solve problems
• Analytical, with a strong technical aptitude and excellent problem-solving abilities
• Patient, helpful, and customer-focused, capable of tactful interaction with non-technical users
• Familiarity with Windows Server and Linux environments
• Knowledge of endpoint hardware, including tablets, phones, and basic network/wifi configurations
• Experience with Support ServiceDesk applications, Google Workspace Administration, and Microsoft Active Directory

Technologies we use:

• Operating Systems: macOS, Linux, Windows
• Devices: iOS and Android devices
• Software: Google Workspace, Slack, ServiceDesk, Microsoft Azure

Work equipment

• Company laptop
• Company mobile phone + SIM card & package of mobile data

Perks & Benefits

• Long-Term Incentive Program
• "Bring Your Friend" referral program
• Flexible working hours & flexible working setup
• 25 days of vacation, 2 sick days, and 1 personal day for each calendar year with Ataccama (up to 5 in total)
• Flexipass or Multisport card (after finishing your probation period)
• Annual package for mental health support
• Shared company cards for free entrance to Prague Zoo & Botanical garden
• Company bikes, longboards, e-scooters
• Online company language courses
• Conference tickets to the best industry events of the year
• Online courses & company access to Udemy to hone your skills
• Company library, where you can even suggest the best educational books for us to order
• Kitchens stocked with fresh fruit and juice, teas, and the best coffee

While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.