AAA

AAA Club Alliance is currently seeking a full-time Membership Systems Requirements & Testing Analyst.

This role supports the day-to-day operations of the membership system for the Club. This position interfaces with IT, Digital Strategy and Performance, the Membership Billing and Fulfillment Operations, Membership Reconciliation and Lockbox Operations, Membership Retention, Membership Acquisition, Product Development, Retail Operations, Connect Suite, and the Member Contact Center teams to provide system support for daily operations and processing.

The primary duties of the Membership Systems Requirements & Testing Analyst are:

• Assists in the initial set-up and oversees the ongoing maintenance and support of the Club’s web based membership system (both online and offline) to further automate processes that currently require manual intervention or controls.
• Support all testing for membership system initiatives. This includes assisting with the creation of UAT (User Acceptance Testing) test plans, initiating the creation of test memberships needed for all testing scenarios, documenting completed test cases, and performing UAT and Checkout testing prior to any membership system production releases (this includes the Membership pages on the website and for the user facing system).
• Writes and executes comprehensive functional test plans.
• Gathers and writes project documentation, including functional business requirements to ensure the requirements are testable and the full range of system aspects are being tested.
• May lead special projects related to resolving data errors and any membership system performance issues. Provides recommendations to improve system processes and to ensure member’s information is processed by the membership system in accordance with established guidelines.
• May play a role in determining the impact of membership related initiatives on Membership operations. Maintains current knowledge of applicable business activities and external influences that may impact business needs.
• Communicate with outside vendors and AAA National on membership system and membership business related items.

Minimum Qualifications:

• Bachelor's degree in Business Administration or equivalent experience.
• 2 – 4 years of experience in system testing and administration. 
• Exceptional analytical, organizational, interpersonal and communication (oral and written) skills.
• Proficient in Microsoft Windows, Excel, Word and PowerPoint.
• Ability to work effectively, set priorities and meet deadlines. 
• Comfortable handling multiple projects and deadlines while maintaining high quality, accurate work.
• Project management experience is a plus.
• Strong background in AAA membership data and processes is preferred.

To the qualified candidate, we offer:

• Medical, Dental, Vision and Prescription coverage
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability8 Paid Holidays
• Hybrid Schedule
• Paid time off to volunteer
• Professional development opportunities and tuition reimbursement
• Tuition reimbursement401(K) plan with company match up to 7%

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category: 

Marketing