Veterans Services Specialist - (24141244)
The Montana Veteran Affairs Division is seeking a Veterans Service Officer (VSO) who has exceptional multitasking abilities and strong attention to detail. This position is located at the Belgrade office and serves as a case manager for veterans’ benefits claims. Responsibilities involve preparation, submission, and monitoring claims, and serving as an advocate for veterans/veteran family member clients throughout the associated processes. This position reports to the Veteran Services Supervisor.
Other duties include maintaining office files and calculating and reporting statistics of the veterans served in the Belgrade outreach area. Incumbent must be able to attain within six months from the hire date and maintain a Veteran Affairs accreditation. This position has the opportunity to telework, however, applicants should expect to be located in or around the Belgrade area and able to work in the office located at Belgrade 80%-100% of the time. Specific telework conditions will be outlined as part of the job offer and must adhere to state policy.
Duties: • Assess individual needs and circumstances to determine maximum eligibility for various veterans’ benefits and entitlement claims. • Establish and manage veterans’ cases at various stages of completion. • Research and review veteran's medical records and prior claims to identify eligibility for additional or alternate benefits and services. • Submit veteran’s claims for federal processing, review applications for accuracy, conduct quality assurance reviews, and research to obtain additional information to substantiate claims. • Represent client; interpret and present information necessary to justify appeals for maximum entitlements. • Represent the agency at meetings, conferences, and other veterans’ events sponsored by outside entities. • Coordinate with manager for assistance with sensitive or unusual veteran claim packages. • Serve as veterans advocate and conduct outreach activities.
This position is open until filled. The first review of applications will be on Monday, May 13, 2024.
Education and Experience:
Minimum Physical/Mental Requirements:
Typical Work Environment:
Condition of Employment:
The following items must be submitted with the online state application form to be considered (be sure to mark your attachments as relevant):
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
24.86 - 24.86 Hourly
Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan
: 1 Employee Status: Regular Schedule: Full-Time
: Standard
: Day Job
: Yes, 10 % of the Time
: Belgrade
Agency: Department of Military Affairs Union: 000 - None
: Apr 26, 2024, 3:42:34 PM
: Ongoing
Required Application Materials: Cover Letter, Resume
Contact Name: Beth Strandberg | Contact Email: Beth.Strandberg@mt.gov | Contact Phone: 406-324-3334 The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
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