EMEA In-Region Repair Operations Graduate
Description -
Business Context
As the Partner Operations Manager for Post-Sales Support Supply Chain, you will be at the forefront of ensuring a seamless support experience for our customers. In this role, you will work closely with a strategic third-party partner responsible for insourcing and repairing parts, fostering collaborative relationships, and optimizing supply chain operations to deliver outstanding support services. Additionally, you will play a crucial role in internal communication, providing data-driven updates and executive-level presentations to management on the performance of our support operations.
Main responsibilities:
Strategic Partner Collaboration:
- Cultivate and manage relationships with our third-party partner, ensuring alignment with our service standards and efficient resource allocation.
- Collaborate on joint initiatives to streamline processes, enhancing overall efficiency and responsiveness.
Optimization of Support Processes:
- Lead initiatives to optimize processes within our support operations, reducing resolution times and upholding service standards.
- Implement quality assurance measures to ensure the highest level of service delivery.
Efficient Parts Sourcing and Inventory Management Optimization:
- Work closely with our third-party partner to oversee logistics, inventory management, and service fulfillment, ensuring the timely availability of parts.
- Collaborate with internal teams and external partners to maintain a responsive and efficient supply chain for post-sales support.
Repair Quality Assurance:
- Align Clear Quality standards and benchmarks for support operations across different teams.
- Develop and implement quality assurance processes to monitor and evaluate service delivery.
Internal Communication and Reporting:
- Develop and implement a robust internal communication strategy to keep management informed about the performance of the operations.
- Utilize key performance indicators (KPIs) and data-driven insights to prepare regular executive-level reports and presentations.
Data-Driven Decision Making:
- Utilize key performance indicators (KPIs) and customer feedback to drive continuous improvement in post-sales support operations, leveraging insights for informed decision-making.
Key accountabilities:
- Timely Resolution of Customer Issues: Ensure timely and effective resolution of customer issues through efficient collaboration with the third-party partner and internal teams.
- Process Optimization: Implement process improvements that result in a measurable reduction in resolution times and enhanced overall efficiency.
- Collaborative Relationship Management: Foster and maintain strong relationships with the third-party partner, ensuring a collaborative and mutually beneficial partnership.
- Data-Driven Decision Support: Provide actionable insights and recommendations based on KPIs and customer feedback to drive continuous improvement.
- Internal Communication and Reporting: Develop and execute a comprehensive internal communication strategy, providing regular updates and executive-level presentations to management on the performance of post-sales support operations.
What are we looking for?
- Recent bachelor or master’s in engineering, Logistics, or related field. Master’s in supply chain operations will be valued.
- Work experience is not required, but appropriate internships related to the job content would be a plus.
- Solid knowledge in MS Office: Advanced skills in Excel. Knowledge of Power BI would be a plus.
- Fluent in English.
Personal skills and qualities
- Solid analytical skills
- Attention to detail oriented.
- Strong interpersonal and relationship-building skills to effectively collaborate with internal teams and third-party partners.
- Experience in managing and fostering positive relationships with external stakeholders.
- Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
- Leadership skills with the ability to lead cross-functional teams and drive collaborative efforts.
- Problem-solving skills with the ability to analyze situations, identify challenges, and propose effective solutions.
What we offer:
- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
- An attractive benefits package:
- Health & Life insurance
- Lunch at reduced prices at our canteen/ ticket restaurant vouchers
- HP product discount
- Work life balance / flexible working hours.
- Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
- Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
- Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
- We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
- Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
- Dedicated lactation room.
- Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.
Sounds like you? Apply and let’s have a talk!
GBU Entity (F9)
Job -
Supply Chain & Operations
Schedule -
Full time
Shift -
No shift premium (Spain)
Travel -
25%
Relocation -
Not Specified
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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