Job Summary:

Professionally and courteously interviews patients and/or family members to obtain accurate and complete demographic, financial, and medical information for the registration/admission process and patient identification. Verifies insurance eligibility and benefits. Estimates patient responsibility, collects, and posts payments. Ensures the smooth flow of patients through registration areas. Provides excellent customer service and service recovery. Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values.

Minimum Knowledge, Skills, Experience Required:

1. Education / Certification:

High School / GED required. Post-secondary education preferred.

1. Experience

Two years customer service strongly preferred. Previous registration, scheduling, insurance, medical records, or billing experience preferred.

1. Additional Skills / Abilities

Excellent verbal and written skills required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask. Proficiency in Microsoft Office Suite strongly preferred.