Troon

Job Details

Description

BallenIsles Country Club is excited to announce the exceptional career opportunity of Head Racquets Professional. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior playing conditions for our members and their guests.

General Purpose:

Assists the Director in designing, planning and implementing racquets programs to include special events, clinics, and daily member play.

Essential Duties:

• Oversees the activities of the racquets staff professionals and assists with staff training and performance development.
• Schedules the racquets staff professionals for duties both on and off the racquet courts.
• Assists the Director of Racquets in developing racquets club programs and special events.
• Plans all new member evaluations.
• Performs private and group racquets lessons to racquets club members and guests, as well as conducts seminars for members, as directed.
• Provides assistance to the Director of Racquets with operating racquets tournaments and charity events.
• Acts as liaison to the Team Racquets program, oversees all charges for practices, and acts as a conduit for all team communications.
• Works in concert with the Racquets Concierge to organize racquets members' games.
• Promotes the racquets department programs using sound business practices.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Responsible for implementing and maintaining excellent service to achieve member and guest satisfaction.
• Responsible to assist Director of Racquets with interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Manages department members that may include, but is not limited to: Racquets Instructors, Racquets Shop staff, Maintenance staff and maintenance operations.
• Assures that effective orientation and training are given to each new associate. Assists with development of ongoing training programs.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.
• Performs other duties as assigned.

Education/Experience:

Associate’s degree (AA); and three to five years related experience as a Racquets professional/instructor; or equivalent combination of education and experience. Similar country club environment experience required.

Certificates/Licenses:

CPR, First Aid Certification, certified Elite level USPTA or USPTR professional.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Possess U.S.T.A. rating of 4.5 or higher.