Join Group IT and be ready for an exciting challenge - step into GN and help us bringing people closer.
Do you have great experience with ITIL processes, Service Transition (project management) and Service Level Management in particular and want to make an impact on how we operate and mature these processes, then this is your opportunity to join a fast-growing medical/tech company and put all your process knowledge and hands-on experience to good use.
GN operates in the healthcare and technology industries and is known for its innovative products. In our IT Service Management team, we are looking for an experienced ITIL Practitioner with good knowledge of above-mentioned processes and some experience with ITSM tools (preferably ServiceNow).
You will have the role as Process Owner for Service Level Management and Service Transition and in both roles you will both do process work as well as being hands on helping projects with transition activities and implementing SLA’s and Service Offerings. In the beginning more work is expected in the Service Transition area, but as with are implementing SAFe and agile ways of working at the same time as we are maturing this process, we expect the work in this role will become less over time. Instead, more time can then be canalized to Service Level Management. Focus here will be development of SLA framework and the implementation in the organization. Furthermore, working with reporting and continuous improvement activities in relation to SLA performance will become a big part of your role.
Welcome to IT Service Management:
When you enter the IT Service Management team, we are six colleagues welcoming you as part of a team, that makes things happen across all of GN. Besides employing you in your role, the team will expand even further in the coming months.
The IT Service Management team is responsible for the cross functional IT Service Management practices. We also work in and agile setup where ITIL processes and Agile ways of working coexists and complement each other.
We use ServiceNow as our ITSM platform so good working knowledge of ServiceNow is an advantage.
1½ year ago we finalized a strategic initiative of returning to an out-of-the-box ServiceNow solution which we know aim to keep as close to out of the box as possible.
Your responsibilities
As our new colleague you will among other tasks have responsibility for the following:
Candidate profile
To be successful in the role, we prefer you have the following skills and experiences:
The GN culture
GN’s values listen, challenge, and transform form our culture. We greet every day with energy, engagement, and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one. Our leaders are supportive, our teams are tight-knit, and we believe in the power of collaboration across every level of our organization.
Our workplace offers plenty of different benefits and flexibility to keep us happy and healthy and allow us to focus on what matters to us in and outside of work.
We hope you are curious to explore and engage in the recruitment process with us.
Think you’ve got what it takes? Apply now
To apply, use the ‘APPLY’. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
Quick apply: You are welcome to use our Quick Apply functionality, where you only submit your CV. We only ask that your CV is up-to date – quick and easy.
If you want to know more about the position, you are welcome to contact Head of IT Service Management, Lars Skovsbo Jensen, +45 2894 3428.
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We hope you will join us on this journey!
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