Ensure that all incoming calls are answered promptly. Calls that need to be transferred must be transferred to the correct person.
Ensure that all orders received, either telephonically or by email are invoiced on that day and invoiced correctly the first time. Telephonic orders must be checked with the customer on the line to ensure the account number and order is correct.
Manage the day-to-day requirements of our Customers.
Resolve Customer queries/complaints in a timely manner.
Liaise with internal Departments to resolve issues/queries
Maintain operations by following policies and procedures reporting needed changes.
To work within the KPIs given to you by the Management Team.
To keep and maintain records of all orders and relevant documentation for easy reference and auditing purposes
Ensure all Internal Controls are complied with and take ownership and responsibility of the process so that Internal and External audits are passed as per SOP.
Contributes to working as a team effort to maintain high levels of service.
Support the management structure and carry out any other additional tasks as required to meet the business needs and objectives in accordance with the corporate internal control guidelines (where applicable individual system access may be restricted).
Knowledge, Skills and Abilities:Good organizational, problem solving and administration skills, attention to detail is key.
Able to use own initiative and make decisions within the remit of the role.
Enthusiasm and flexibility, a Team Player, able to work alone or within a team, with good inter-personal skills.
Confident communicator - able to relate to people on all levels. Provide effective communication, convey, and receive instructions, able to keep situations calm and aid internal and external Customers with queries.
Strong Customer facing skills, including clear and precise communication
Ability to manage multiple priorities whilst hitting deadlines, targets and KPIs
Experience:Proven problem-solving skills
Excellent communication skills
Grade 12 certificate.
Dealing with different personalities and the needs of employees and external Customers
Ability to learn procedures and processes quickly, able to listen to others and understand their requirements.
Exceptional administration skills
Good Team Worker - adaptable to situations and people. Able to utilize other people’s skills and talents.