VIATRIS SERVICES KFT.
At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.
Viatris empowers people worldwide to live healthier at every stage of life.
We do so via:
Access – Providing high quality trusted medicines regardless of geography or circumstance;
Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership – Leveraging our collective expertise to connect people to products and services.
Every day, we rise to the challenge to make a difference and here’s how the EMEA People Solutions Representative (Fixed term) role will make an impact:
Key responsibilities for this role include:
- Provide a high level of customer service to Viatris employees, managers and HR Business Partners focused on First Call Resolution
- Communicate effectively to customers on HR policy and processes, providing education where necessary
- Gives guidance and solves problems as the first point of contact whenever possible within the target response time
- Create/Update customer information, cancellation or requests
- Actively contributes to the process improvement and standardization initiatives
The minimum qualifications for this role are:
- Administrative, customer service, any kind of office experience is an advantage, but beginners are also welcome
- Confident user skills in Microsoft Office applications, MS Excel knowledge preferred
- Excellent communication and problem-solving skills
- Strong focus on customer service with the ability to communicate verbally and in writing with all levels of management and external vendors via multiple sources such as email, chat, etc.
- Ability to identify & implement industry best practices to improve existing processes
- Ability to work as a part of team
- Proficiency in speaking, comprehending, reading, and writing in English
At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.
Viatris is an Equal Opportunity Employer.
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