Primerica

Join our Team

Our location is located in Long Island City, NY.

National Benefit Life has been a leader in our industry since 1963. As a subsidiary of Primerica Life, we maintain insurance policies for clients nationwide and when your family needs us most, we're there.

About this Position

Responsibilities and Qualifications

About Our Company

National Benefit Life has been a leader in our industry since 1963. As a subsidiary of Primerica Life, we maintain insurance policies for clients nationwide and when your family needs us most, we're there.

Primerica Life helps families achieve financial independence by focusing on the middle market and helping Main Street families get the protection they need at a price they can afford, invest for the future and get out of debt.

The Customer Service Representative works in the Insurance Services department delivering exemplary customer service to National Benefit Life policyholders. The CSR addresses both verbal and written inquiries pertaining to life insurance policies. They assist clients with questions regarding billing, policy coverage, or contract changes. It also includes mailing of correspondence and forms requested.

Remote, hybrid or in-office working schedule is an option after training, however, all employees are required to come into the office once per month, or as requested.

Responsibilities & Qualifications

In addition, the candidate will identify concerns, ask appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research finds thoroughly. The candidate recognizes priority situations and understands when to notify appropriate parties.

The candidate should have knowledge of commonly used practices and procedures such as ability to duplicate policies, process address changes, update status reports and maintain VRU messages and callbacks. 

Schedule: 

• 40 hours per week working Monday–Friday 8:30 a.m.- 5:30 p.m.

Salary Range:

• $40,250-48,000 based on experience

Qualifications, Skills and Abilities:

• Minimum 2 years of customer service experience is required
• Minimum high school diploma or GED
• Thorough working knowledge of Life Insurance Operations
• Excellent PC skills
• Intermediate skills in Microsoft Word, Excel, & Outlook
• Excellent verbal and written communication skills
• Excellent customer service and organizational skills
• Attention to detail
• Analytical ability, mathematics skills, knowledge of recordkeeping
• Ability to work independently without close supervision
• Ability to maintain knowledge of company’s products and procedures
• Ability to communicate professionally with irate customers

Job Description:

• Answer telephone and respond to inquiries from 9 a.m. to 4 p.m.
• Review and respond to incoming correspondence
• Process duplicate policies for old and current product policies
• Index correspondence for Imaging
• Process address changes for old and current product policies
• Balance reports for outside vendor
• Contribute to team effort by accomplishing related results as needed
• Resolve customer complaints via phone, email or mail
• Demonstrate strong customer orientation and take responsibility to ensure customers are satisfied

Remote Work Requirements:

• A laptop will be supplied to you
• You must provide Internet Access with speed requirements of:
• Upload – 8 mbps
• Download – 15 mbps

FLSA Status:

• This position is exempt (not eligible for overtime): No

Our Benefits:

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Savings Account & Health Savings Account
• Professional development
• Tuition reimbursement

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At National Benefit Life, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.