Job Objective:
Under the direction of the department Director and/or designee, performs a wide variety of clerical tasks, technical duties, and transportation for all radiology modalities requiring a high degree of accuracy with latitude for independent initiative and judgment. Promotes, follows, and adheres to the values set by AVH. Delivers quality customer service which meets or exceeds expectations to patients, physician office staff, and other customers.
Duties and Responsibilities:
A. Technical Support
- Assist technologist with moving patients on and off the exam table within employee’s own bodily implant restrictions relative to radiology, e.g. AICDs, pacemakers, etc.
- Transport patients between both hospital areas and all radiology modalities.
- Support and assist technologist with daily patient work flow.
- Review and verify in-conjunction with technologist on patient orders, patient history, and lab work pertaining to specific exam.
- Assist technologist and radiologist, as needed.
- Report any equipment malfunction to supervisor or manager.
- Prepare exam rooms for upcoming exam.
- Work in any area and flexible in meeting the needs of the department.
- Completes exams in RIS and checks PACS to insure exam has crossed into the system.
- Clean and disinfect exam rooms, as needed.
- Observe safety measures as they pertain to modalities assigned, radiation protection and MRI safety.
- Assist with stockroom responsibilities ensuring adequate supply inventories.
- Follows established department procedures to accurately verify and transport the proper patient by visually checking patient identification or verifying with nursing staff.
- Adherence to the Patient Identification Policy.
B. Clerical Support
- Assist in obtaining patient signature on validated consent forms.
- Obtains authorization for release of radiology records.
- Burn CD’s, print films and digitize, as needed.
C. Telephone Support
- Answers telephone in compliance with the hospital telephone etiquette.
- Document accurate messages and/or route calls to the appropriate parties.
Non-Essential Duties:
- Assists with other duties as assigned, within skills sets and abilities.
- Assist in special projects, as needed.
Knowledge, Skills and Abilities:
Knowledge
- Knowledge of English language, spelling, grammar and punctuation.
- Knowledge of basic medical terminology, preferred.
- Skills
- Knowledge of basic personal computer.
- Proficient in the operations of Computers, Scanners, Copiers, and Fax Machines, preferred.
- Abilities
- Ability to greet and assist patients, visitors and other customers in professional manner
- Ability to transfer patients in a safely manner
- Ability to evaluate problems and suggest and/or implements solutions independently
- Ability to be flexible in meeting the staffing requirements of the department
- Ability to provide the highest level of patient and customer satisfaction
- Ability to multi task
AVH Values: All AVH employees will effectively demonstrate these values:
- Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
- Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
- Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
- Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
- Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
- Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
- Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.
Education and Experience:
Education
- High School Diploma or GED
Experience
- Previous experience assisting Technologists in a clinical environment, preferred.
- Previous patient transport experience in an healthcare environment, preferred.
Required Licensure and/or Certifications:
AVH Conduct/Compliance Expectations:
- Ability to adhere with AVH Absenteeism and Tardiness Policy
- Ability to adhere with AVH Leaves of Absence Policy
- Ability to adhere with AVH Paid Time Off (PTO) Policy
- Ability to adhere with AVH Recording of Hours Worked Policy
- Ability to adhere to the department dress code
- Ability to organize work and establish priorities
- Ability to expand on own initiative in performance of duties
- Skill and ability to follow the telephone etiquette/standards
- Conforms to AVH Standards of Excellence
- Ability to function effectively under pressure and meet time parameters
- Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
- Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
- Ability to maintain the confidentiality of patient, hospital and department information
- Ability to adhere to safety rules and regulations
- Safely and effectively uses all equipment necessary to carry out duties
- Ability to interpret and function under hospital and department policies and procedures
- Conforms with required and appropriate Joint Commission requirements
- Conforms with and supports hospital quality assurance and improvement guidelines
- Ability to participate effectively in department and hospital staff education
- Display a willingness to work as a team player
- Ability to give and support the highest level of patient/customer satisfaction at all times
- Supports and adheres to the values and mission statement established by the AVH Board of Directors
- Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
- Ability to follow the Code of Conduct
Physical Requirements and Working Conditions:
- Frequently lifting, pushing, pulling up to, and over 50 lbs as required to transport patients, charts, specimens, and required equipment to various treatment and diagnostic areas throughout all areas of the hospital and hospital grounds.
- Frequent bending and twisting.
- Occasionally working within confined areas and exposure to iodizing radiation and outdoor weather elements.
A detailed description of the physical requirements of this job is maintained in the Employee Health Department.
Education and Experience:
Education
- High School Diploma or GED
Experience
- Previous experience assisting Technologists in a clinical environment, preferred.
- Previous patient transport experience in an healthcare environment, preferred.
Required Licensure and/or Certifications:
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