We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The opportunity
With the customer as the main focus, this role will take a professional approach to every customer interaction, to ensure a high quality Manulife experience. This role is primarily accountable for managing, investigating and resolving escalated client complaints. Incumbents in this role are responsible for responding to complaints promptly, accurately and with the utmost courtesy.
Responsibilities
(Nhập toàn bộ đơn yêu cầu thay đổi vào hệ thống).
(Thực hiện và theo dõi các tiến trình thay đổi hợp đồng theo đúng thời gian quy định).
(Kiểm tra và theo dõi những trường hợp chưa hoàn tất, liên hệ các bộ phận liên quan để hoàn tất yêu cầu thay đổi đúng thời gian quy định).
(Kiểm soát hồ sơ thay đổi đã được nhập, hoàn tất chính xác, cẩn thận và đúng hạn)
(Hướng dẫn đồng nghiệp mới/Nhân viên BCS về quy định và hướng dẫn của thay đổi hợp đồng).
(Kiểm tra ngẫu nhiên/toàn bộ hồ sơ thay đổi HĐ đựoc thực hiện bởi đồng nghiệp khác cùng bộ phận).
(Đảm bảo tất cả các báo cáo được thực hiện đầy đủ, kịp thời và chính xác)
(Đảm bảo dự án được phân công, yêu cầu phát triển hệ thống hoàn tất theo kế hoạch)
(Rà soát quy trình công việc và kiểm tra ngẫu nhiên các hoạt động của nhóm để đảm bảo quy trình được tuân thủ)
(Các nhiệm vụ khác được giao bởi người quản ly)
How will you create impact?
With the customer as the main focus, this role will take a professional approach to every customer interaction, to ensure a high quality Manulife experience. This role is primarily accountable for managing, investigating and resolving escalated client complaints. Incumbents in this role are responsible for responding to complaints promptly, accurately and with the utmost courtesy.
What motivates you?
What we are looking for
What can we offer you?
Our commitment to you
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
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