Kempinski

Lead, direct and motivate the Sales team. Ensure the yearly sales budget is achieved and surpassed. Responsibility for extending the management standards and quality guidelines in the

department.

Responsibilities

• Supervise the existence of an efficient follow-up on all leads to maintain a good relationship and generate group/individual leads for the hotel.
• Maintain permanent files for all corporate, group and travel trade account with strong room/night potential, actively working with Opera and Sales and Catering.
• Through various tools (e.g. media, social events, gatherings with competition etc.), explore economic data, new developments in certain companies’ structures, new assignments, industrial complexes, new business centres, new projects which all could be of interest and benefit of the hotel and distribute this information to relevant staff.
• Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.). Also explore and compare corporate traffic amongst the competition.
• Ensure that regular and appropriate communication is carried out with the Global Sales Offices in order for the entire business development team to achieve their goals. Clearly understand and communicate the Corporate and Regional Strategic Sales Objectives to the Sales team.
• Supervise and handle, when necessary, the group and individual reservation requests. Follow-up the progress of the booked business, being responsible for group conversions.
• Maintain a fair account distribution amongst the sales employees who will be responsible to manage (visit, handling complaints, update information and follow up) their own account group. Ensure all Sales personnel have sales targets, development plans and incentives in place.
• Update customers with the latest development of the hotel and inform hotel management of all changes in the customer profile.
• Project and prepare the participation procedure for domestic or international trade shows, fairs, exhibitions, workshops, road-shows, sales blitzes etc. and participate in such professional business-related events.
• Set performance standards, linking budget to performance, reporting results and holding the sales team accountable for results.
• Determine the corporate/travel and sales strategy related to pricing and promoting to meet the objectives outlined in the Sales & Marketing Plan.

Competencies

• Minimum of 2 years international experience in a managerial position in a 4/5 star hotel in Sales, Marketing or Distribution 
• Excellent oral and written skills in English (additional language is beneficial)
• Result and quality driven
• Open and friendly manner, with an eye for detail
• Experience and ability to work in a fast-paced, high-growth and changing environment
• Ability to operate computer and office equipment
• Proficiency in excel and word
• Excellent organizational & time management skills
• Entrepreneurial, straightforward, team player, works well under pressure, people oriented
• Passion for European Luxury
• EU work eligable (passport)