Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).
Major Responsibilities:
Works toward achieving specific individual sales and service goals through the following activities:
- Opens deposit accounts
- Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
- Closes loans for customers for applicable business lines (i.e. consumer lending)
- Makes referrals to other bank business lines and third-party partners
- Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
- For licensed individuals, sells annuities and/or insurance products
- Responsible for operational compliance and adherence to policy
- Handles daily account maintenance and other service issues as necessary
- (supermarket position only) Walks the aisles of the supermarket to talk with prospects and existing bank customers about the bank’s products and services
Teller Duties:
- Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.
- Cash checks for customers and non-customers according to bank policy.
- Process and properly record the sale of monetary instruments (i.e. official bank checks).
- Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
- Process foreign currency purchases and sales.
- Process various types of loan payments and credit card cash advances.
- Relative to all duties, must adhere to all bank policies and procedures.
Qualifications:
- Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor
- Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
- High school diploma or equivalent required
- 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
- Some banking experience is preferred (i.e. teller or otherwise) is a plus.
- Basic business acumen and professionalism is a must.
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Ability to build relationships and strong alliances across the organization.
- Ability to quickly learn all details about the products and services offered by the bank.
Working Conditions:
- Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact
- Incumbent must be able to transport items weighing 15 pounds or more.
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