Taxable Entity
ALUTIIQ LOGISTICS & MAINTENANCE SVS LLC
Job Title
Computer Programmer III
Location
JP14 Command Flt Act Yokosuka - Yokosuka, 14 238-0041 JP (Primary)
Category
IT and Computer Related
Job Type
Full-time
Typical Pay/Range
22.70
Education
High School / GED
Travel
None
Security Clearance Required
Secret
POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
Computer Help Desk Support Services USNH Yokosuka.
Information Technology Customer Support.
The Contractor shall manage Tier 1 and 2 IT Help Desk functions, assisting the IM/IT Assistant Department Head by assuring smooth integration of services to support all local and server-based Information Technology (IT) hardware and software in the Command. Contractor shall receive technical assistance request calls via telephone, electronic mail, paper mail, facsimile, and in-person requests. Contractor shall screen, analyze and resolve a variety of hardware and software problems and other system user requests, and assist users in overcoming functional problems by providing diagnostic assistance including, but not limited to: resolving hardware, software and network problems, analyzing user permissions, utilizing Active Directory for user access and security group management, print server management, peripheral install and configuration, basic network cabling and troubleshooting, and training users on IT best practices. Contractor shall move user computers as requested by users and as directed by the Chief Information Officer in the effective execution of equipment life cycle management. Life cycle management includes receipt, deployment, inventory management, and disposal of equipment. Contractor may, on occasion, be required to drive government vehicles on and between bases in the performance of duties. Contractor shall carefully record and document all technical assistance requests, producing and maintaining regular historical reports of department workload.
System Administration Support.
The Contractor shall provide as needed support to U.S. Naval Hospital (USNH) Yokosuka system administrators for all clinical and business information systems utilized in the hospital for trouble ticket support, system upgrades, and system deactivations / replacements. The Contractor will serve as a liaison between USNH Yokosuka users, and IT system administrators and the Information Assurance Manager. Upon receiving technical assistance request calls for information systems, contractor shall work under the direction of the relevant USNH system administrator to screen, analyze, and ultimately restore functionality to the affected system. The Contractor shall also detect and report any abuse of information systems by users, and re-direct assistance requests to proper system specialists, network and database administrators, Information System Security Manager (ISSM), training coordinators as applicable, and shall assist in major software installations and upgrades.
Accounts Management.
The Contractor shall provide new accounts, Manage and Support creation of, transition in, and transition out of enclave customers to the Navy Medicine or Medical Joint Active Directory Domains.
The Contractor work with the command’s Security Manager to ensure staff are only provided access for the duration of their employment within the enclave and for the length that they possess a valid security clearance that meets the minimum access requirements for their work in accordance with work assignments and as outlined in DoD 5200.2-R and DHA PI 8140.01.
The Contractor shall manage the file repository of all network account holders in accordance with the retention periods outlined in SECNAV M5210.1
The Contractor shall function as single point of contact and liaison between enclave users and IMD System Administrators for account requests to clinical and business systems and programs of record.
The Contractor shall manage enclave user details in the Defense Enterprise Email (DEE) management system, the Defense Enterprise Provisioning Online (DEPO).
The Contractor shall, where outfitted, conduct CAC unlocks using GFE systems in instances where enclave users lock their CAC and cannot access their network accounts.
IMD Process Improvement.
The Contractor shall provide weekly value-added activities in direct support of the continuous process improvement (CPI) model that underpins high reliability organizations.
The Contractor shall author, amend, update, and archive knowledge base articles for the use of enclave users as well as in support of Tier 1 and Tier 2 technicians. All knowledge base articles, user guides, or similar standard operating procedure documents shall be meet the intent of the Plain Writing Act of 2010 and be written at the 9th grade reading level and minimize technical jargon and terms where possible. The Contractor shall participate in weekly meetings directly supporting CPI activities that are tied to IMD functions in support of the enclave.
The Contractor shall actively participate as a team member in CPI initiatives and projects as assigned by the Contracting Officer Representative (COR) Performance goals for this task are as follows: Author, amend, or update at least 4 knowledge base articles or similar artifacts per month. Participate as an active team member of a chartered CPI project in at least 1 CPI project per month.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
The Contractor personnel shall possess the necessary computer programming knowledge and skills necessary to carry out all assigned Help Desk duties, including knowledge of Microsoft Windows, the Microsoft Office Suite, Microsoft Exchange Server Administrator, the Composite Health Care System (CHCS), Windows networking concepts such as Windows NT/2000 Server, Active Directory, and use of Ethernet in the local area network. Additionally, contractor shall become increasingly familiar with enclave specific software and applications as well as newly deployed applications to provide the necessary support to enclave users. Contractor shall possess a high degree of customer service and be well adept in conflict resolution. The contractor shall also be capable of providing alternate resolution paths to Tier 1 and Tier 2 issues that are novel to the enclave and or the enclave users.
Security Clearance: Must have a Secret Clearance at a minimum for this position.
Certification: Current Security +
Afognak Native Corporation, Afognak Commercial Group, LLC, and their subsidiaries are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender expression or gender identity (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws (“protected status”).
The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate’s experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.
Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O’Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client–customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company’s Career page.
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