IT Technical Support
Location : Cambridge - MA
Roles and responsibilities :-
- Manages Break-fix, digital desk, SharePoint (centralized services), etc. for demand for Research users in the office.
- Focused on Non-Lab support
- Point of escalation for issues related to the site outside of the Lab environment. Hardware, network, infrastructure, etc.
- Synthesize Service Now reporting and distributing consistently.
- Local point of escalation for Non-Lab issues from laptops, printers, audio visuals, MS Office, Enterprise Applications, etc.
- Build up relationship with sites on the East Coast – e.g. DSP / Business and local Research teams
- Review and update the support matrix for the site – e.g. which services are managed via Digital Services / which are managed by local teams
- Guide teams and local suppliers to follow / go through the defined Astellas IT process (Digital Desk / ITIL processes e.g. incident / problem / change / Self Service Portal etc.)
- Point of escalation for issues related to non-Lab environment
- Interface to DAT providers such as Verizon, CAC, etc.
- Works closely with DSP Manager, DAS Lead to ensure site's DAT needs are meeting or exceeding expectations
- Reports into Digital Collaboration and workplace lead
Work Authorization:
- Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Why Cognizant ?
- Collaborate with a community of experts to enhance and expand your skills
- Join a team where global culture embraces diversity of thought and background.
- Find balance with our hybrid model that prioritizes your health, safety and well-being.
- Opportunity to work for leading global companies while advancing your career.
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