MPS and MDS Service Delivery Manager with Czech and Slovak languages
Description -
The HPWS offers Managed Services & Solutions to Enterprise and Corporate customers combining HW, Supplies, Financing and Services in a Managed Print Services (MPS) and MDS (Managed Device Services) offering. The Managed Services Business is expanding and is a strategic growth area to HP.
Job scope/summary:
The Managed Services Service Delivery Manager is responsible for managing the operation of Managed Print Services (MPS) and MDS (Managed Device Services) Customers finding proper balance between customer satisfaction and profitability for HP. Over the life of the contract the SDM will manage scope and quality of service according to the contractual agreement. The SDM is the single point of contact (SPOC) for the customer in case of operational queries and escalations as well as for contractual changes.
Job specifics/responsibilities:
Working relationships:
Internal
External
Education (degree) and professional experience required:
Other requirements
Personal skills and qualities:
Technical skills (procedures and documents the employee has to be acquainted with):
Job -
Services
Schedule -
Full time
Shift -
No shift premium (Czechia)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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