Customer Service Supervisor Job Description
What you’ll do
- Respond to the Assistel consumer line
- Comply with metrics and overall performance expectations
- Identify consumer needs via thorough analysis of the consumers’ credit file
- Properly document of follow-up actions for partner departments best resolution
- Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office work frame
- Maintain complete and accurate client and project information
- Serve as a liaison between the consumer and the client for best case resolution
- Accountable a for any update required in cases resolution process
What experience you need
- Fluent in English/French skills both oral and written
- Knowledge of G-suite programs (Sheets,Docs,Slides,etc)
Primary Location:
CRI-Heredia
Function:
Function - Customer Service
Schedule:
Full time
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