DHL

<h2></h2>Customers • Maintain good working relationships, Co-ordination, discussion and communication Country Operations Manager • Assist to meet performance targets • Together with senior managers participate in problem solving and trouble shoot process improvement process Vender (warehouse provider, suppliers) • Ensure all service provided meet DHL’s requirement Ground handling • Ensure hand over processes of inbound stock and paperwork are normally operated Area Operations staff at all levels • Daily working process review, discussion • People management Supervision of Operations • Organise appropriate shifts and manning levels to meet business requirements. • Ensure inbound stock are recovered, “break bulked”, inspected and recieve in the quickest, most efficient manner possible. • Manage despatch of outbound shipments from country operations to ensure timely departure. • Ensure accurate sorting and optimum loading of all inbound & outbound shipments. • Monitor ground handler and warehouse provider performance and complete all necessary reports. Adherence to customer’s SOP • Ensure that the SOPs are being followed and adhered to by warehouse. • Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance • Ensure safe working practices and environment within the shift. • Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department. • Develop IKOs/KPIs with team members and monitor individual performance. • Consult performance appraisal. • Manage the allocation of appropriate resources and commitment of staff to the achievement of Country objectives and targets. • Identify training needs and opportunities to develop a highly skilled functional department.