How We Support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.
Benefits to eligible employees include:
What this job involves:
[Operational Delivery and Procedures]:
1. Ensure seamless delivery of all operational requirements according to the client's scope of work, managing multiple sites across the country with a focus on excellence and customer satisfaction.
2. Spearhead the development and implementation of comprehensive operational procedures and performance measures, aimed at simplifying work methods, enhancing accuracy, ensuring system reliability, and promoting consistency across all operations.
3. Drive and maintain site financial operations, ensuring they consistently meet or exceed targets. Implement robust financial processes and controls and promote compliance with regulations and internal policies.
[Service Performance and Measurement]:
1. Proactively address and resolve users' complaints and concerns by providing effective solutions and conducting timely follow-ups.
2. Conduct thorough reviews and spot-checks of suppliers' and service providers' performance to ensure that contractual obligations are consistently met and delivered.
3. Develop and implement comprehensive service tasks, procedures, and policies, while also closely monitoring and measuring performance.
4. Ensure the achievement or surpassing of SLA/KPI scores, while also maintaining updated information on the Client's Property Services SharePoint platform.
5. Maintain an efficient Work Order system for addressing and rectifying any defective items or services, ensuring timely resolution and consistently high standards of quality.
[Initiative and Project Management]:
1. Collaborate with various stakeholders to support regional initiatives, including user experience programs, JLL system roll-outs, regional training programs/workshops, and other relevant initiatives. Drive the successful implementation and ensure consistent execution across the region.
2. Take the lead in driving client-specific initiatives, such as technology roll-outs, benchmarking exercises, and the identification of best practices.
3. Provide support during critical out-of-hours issues and actively participate as a key team member in emergency response situations.
4. Effectively coordinate churn work and minor project works that are requested by users, ensuring seamless execution and minimal impact on operations.
[Change Control and Vendor Management]:
1. Drive the implementation and management of the change control process to effectively track and monitor changes.
2. Take ownership of the vendor contract database, meticulously updating and maintaining it to ensure accurate and current information is readily accessible.
3. Oversee the vendor procurement processes, ensuring the efficient and timely execution of contracts through effective negotiation and preparation of tender documentation and contracts in alignment with established guidelines.
[Reporting and Presentations]:
1. Generate comprehensive reports and deliver impactful presentations in accordance with service delivery requirements and overall account management objectives.
2. Adhere to established escalation channels to report building incidents, providing prompt and effective measures and solutions to minimize impact and ensure swift resolution.
[Compliance and Risk Management]:
1. Maintain a strong focus on compliance with both JLL and client Health, Safety, Environment, and Risk Management policies and procedures.
Interested? An ideal candidate would need to have the following qualifications
Desired experience and technical skills:
1. Minimum of 8+ years of experience in facility management or the hospitality industry, with a deep understanding of industry best practices. Possessing a bachelor's degree in facilities management, building, business, or related fields would be advantageous, although not mandatory.
2. Exceptional verbal and written communication skills, coupled with strong presentation abilities. Capable of effectively conveying complex concepts to diverse stakeholders.
3. Demonstrated ability to thrive in a dynamic and fast-paced work environment, adept at adapting to evolving client needs and requirements. Possessing a versatile skill set to meet changing demands.
4. Strong analytical, organizational, and administrative proficiencies, enabling efficient decision-making and streamlined operations. Skilled in conducting insightful analysis and providing strategic recommendations.
5. Fluent in both Mandarin and English, displaying fluency in both written and spoken communication. Able to effectively collaborate and build relationships with stakeholders from diverse backgrounds.
If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics, and excellence are also fundamental to everything we do, and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. We know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
Location:
–Taipei, Taiwan, China
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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