AMD

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

The Datacenter GPU Customer Applications Engineer is responsible for the technical execution of AMD's Datacenter graphics hardware/software subsystem projects for our major OEM customers, AMD partner companies and end-customers. This position offers a unique opportunity to apply your strong graphics, compute, datacenter, virtualization skills, AI / Machine Learning as well as your program management skills, to collaboratively work with customers that use AMD Instinct™ Accelerators.

Key responsibilities:

• Resolve technical issues for customers that use AMD Instinct™ products.
• Assist development teams to root cause hardware / software technical issues and help to drive them to closure in a timely manner during the entire product lifecycle (i.e. from initial hardware bring-up through product end-of-life).
• Provide technical guidance and information to our customers in support of their server graphics and compute projects for AI and Machine Learning workloads.
• Own the customer technical relationship and technical requirements.
• Provide technical guidance to internal teams based on customer feedback.
• Partner with program manager on project schedules, maintain action items tracker, ensure deliverables are met, provide project status updates to customers and AMD management.
• Build datacenter GPU dockers and containers for customers to test and deploy.
• Qualify and assess new software functionality to ensure customer compatibility.

Technical Requirements:

• Bachelors Degree in Computer Engineering, Electrical Engineering, Computer Science or equivalent. Master of Engineering degree and PMP certification are highly desirable.
• Experience in a datacenter customer support role.
• Strong Linux knowledge; install-setup, usage, debug.
• Strong knowledge of virtual environment, such as hypervisor vendors (VMWare, Citrix, KVM, Microsoft, etc.) and virtual machine setup and management.
• Familiar with datacenter GPU software stack such as AMD ROCm™ or Nvidia CUDA
• Knowledge of server architecture and functionality, including server remote management, network topologies, graphics software and hardware sub-systems
• Familiar with AI / Machine learning workloads, frameworks and models
• Understanding of site reliability engineering best practices.
• Strong debug, problem solving, and analysis.

Other Requirements

• Experience working with customers in a support function.
• Strong written and verbal communication skills and knowledge of program management practices.
• Self-started, detail oriented, organized, and capable of multi-tasking in a fast-moving environment.
• Motivated to provide highly responsive support as needed and to work independently.
• Up to 20% travel may be required.

This team is essential to the success of AMD as a growing company. It is a very exciting environment where you will be working with the very best in our technology. 

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.