Boston Children’s Hospital

Job Posting Title

Patient Experience Representative - Cardiovascular Surgery: 100% in of

Department

Cardiovascular Surgery

AutoReqId

74855BR

Status

Full-Time

Standard Hours per Week

40

Job Posting Category

Administration

Job Posting Description

• PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions 

(Not eligible for internal folks)

This Patient Experience Representative is 100% in office and is more "behind the scenes" and will be responsible for:

• Patient Encounter Management:
• Providing positive and effective customer service that supports unit operations
• Registering new patients and scheduling follow up appointments 
• Scheduling consults via phone
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting the patient encounter
• Administrative:
• Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

To qualify, you must have:

• A high school level of education, Bachelor's Degree preferred
• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule: 8:30-5pm or 7-3 M-F

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Office/Site Location

Boston

Regular, Temporary, Per Diem

Regular

Remote Eligibility

Part Remote/Hybrid