Job Description
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location
Fremont Marriott-FRM
Location Description
46100 Landing Pkwy, Fremont, California 94538
Experience the elegance and convenience of one of the most modern Fremont, CA, hotels at Fremont Marriott Silicon Valley. At the gateway to Silicon Valley, our hotel in Fremont, CA, is located at the southern tip of the San Francisco Bay, just north of San Jose and between the McCarthy Ranch and Pacific Commons office parks. As one of the most popular full-service hotels in Fremont, California, we are near many Bay Area attractions, including Napa Valley and the high-tech headquarters of Silicon Valley and Santa Clara.
Requirements
What we are looking for
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Status
Full-time
Read Full Description