Deckers Brands

Credit Control Representative

At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential

We want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong global team, across our five brands (UGG, Hoka, Teva, Sanuk and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive. We will offer you a generous employee benefits package, as well as health, wellness, and career development support.

COME AS YOU ARE 

We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be. 

The Role

The purpose of the role is to facilitate the timely collection of the receivable’s ledger for our customers and to minimize the aged debt. You will need to build strong working relationships with both internal and external customers, ensuring that billing issues are kept to a minimum and queries resolved quickly and efficiently so as to ensure prompt payment. Proficient command of English and Italian is required.

Your Impact:

• Maintaining collections accounts current and collecting assigned past due accounts.
• Evaluates customer's credit file and contacts their other creditors in order to determine current trends and payment patterns.
• Recommends to the manager that accounts be closed, credit limit reduced or extended, or collection attempted, based on payment history and purchase activity of the customer.
• Manage back and across the business in the Italy and Europe, and will have strong negotiating skills and a high level of patience and professionalism.
• Enlist the support of sales and senior management where required so as to accelerate the collection process
• Set up payment plans where required and appropriate charges levied.
• Provide reporting information, as required by the business, to give visibility of credit status and potential areas of risk
• Correcting and approving invoice payment terms for new and existing accounts

Who You Are

• Excellent verbal and written communication skills.
• Attention to detail and ability to multi-task in a fast-paced environment
• Self-Starting, conscientious and uses initiative
• Flexible and adaptable to change

We would Love to Hear from People with:

• Proficient in Microsoft Applications with advanced Microsoft Excel skills
• Good command of English and Italian is essential
• Previous experience in credit control role is highly beneficial
• Ability to work in fast-paced environment
• Excellent verbal and written communication skills
• There will be occasional travel

What We Will Give You:

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Generous Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a pay-check. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
• Hybrid & Flexible Working Environment

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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