TikTok

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As the Program Manager of Restricted Products, you will be part of a team consisting of policy managers, investigation ops, and program managers to drive cross-functional collaboration in the design and management of projects to ensure balance between growth and sustainability of the platform in each market.

What You'll Do

• Be an owner of the Restricted Products Policy, which ensures the safety and compliance of TikTok Shop products within Fashion, Furniture, Kitchen, Electronics, Appliances, Food and Beverages, Beauty and Personal Care, Collectibles, Pre-owned, Jewelry and other major product categories.
• Work with internal teams to drive system, tools and process improvements/ implementation that affect purchasing and operations workflow, with emphasis on automating tasks that are currently performed manually
• Design strategic controls based on Restricted Product policies and manage domestically regulated products.
• Define high priority improvements to reach business goals and build a roadmap to improve business efficiency.
• Monitor and execute projects on time and with high quality standards; Effectively communicate projects progress within the organization.
• Develop analysis of key business metrics, with emphasis on developing and executing recommendations for improvements.
• Lead projects from initial development to implementation that will streamline supply systems and processes and drive operational improvements.

Qualifications

What We're Looking For

• Bachelor's degree or higher, with at least 5 years of work experience in well-known e-commerce platforms and vertical industry experience is preferred.
• Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
• Experience using data and metrics to determine and drive improvements. Capable of building reports and analyses from scratch.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Preferred Qualifications:

• Strong business judgment and analytical thinking.
• Excels in fast-paced, high-pressure situations and thrives on the energy of dynamic work settings.
• Sets and achieves ambitious goals, measuring success through tangible outcomes and key performance indicators.
• Maintains composure under pressure, facilitating open communication to address and diffuse conflict effectively.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2