The Director of Customer Service and Marketing for Continuing Education will manage front-line customer service responsibilities for Continuing Education, including phone, email, and walk-in service. This individual will also work directly with marketing and academic leadership to develop and execute marketing strategies for Continuing Education programming.
This position requires a bachelor's degree and relevant program experience. Preferred candidate will have bachelor's degree plus three (3) years of relevant program experience.
Ideal candidate will have direct customer service and marketing experience related to working with continuing education programs. Candidate will have experience assisting continuing education students before, during, and after enrollment, advising and supporting students with onboarding, and experience leading and executing events related to continuing education programs. Working knowledge identifying long-term and short-term marketing goals and needs and ensuring full implementation of marketing strategies is essential. This position works independently and in teams, using sound judgment and discretion with a minimum degree of supervision. Must work effectively in a diverse and fast-paced environment while providing exemplary customer service and possess strong interpersonal skills, effective written and oral communication skills, and the ability to work with a minimum degree of supervision.
Additional Comments: Applicants MUST complete the online SC State Jobs Employment Application. To fully evaluate qualifications, some positions may require submission of unofficial transcripts with the application. Only complete applications are considered. For assistance, contact TTC Human Resources at 843.574.6201. The position is open until filled with preference given to applicants who apply May 3, 2024.
Faculty positions require the submission of related unofficial transcripts with the application and may include any required certifications. Upon hire, official transcripts/certifications are required.
Staff positions where a degree may be substituted for the related work experience must submit unofficial transcripts related to the position with the application and/or certifications. Upon hire, official transcripts/certifications are required.
Unofficial transcripts may be uploaded to the application, mailed to TTC Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 or emailed in PDF format to Employment@tridenttech.edu by the deadline date and time.
Employment applicants may be subject to a background check. Failure to consent to a background check will remove your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).
Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
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