Honeywell

Innovate to solve the world's most important challenges

Senior Customer Experience Professional

We have an opportunity for a Senior Customer Experience Professional to join us at Honeywell in Bucharest, RO. 

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts, they bring the customers, sales and business operations together.

They are responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

This is a hybrid role, 3 + 2 days model.

Honeywell

We provide performance chemicals and materials, process technologies, and automation controls. By supporting the global transition towards renewable energy and low-carbon economy, we’re accelerating a more sustainable future to help change the world. As pioneers of automation control, we understand complex industrial facilities, and how to create high-quality and high-performance chemicals and materials.

Safety, sustainability, and digitalization powering the future of chemicals, materials, and energy.

Key requirements 

• Be the single “point of contact” for top account and diamonds channels.
• Maintain highest level of customer service through direct contact with the customers – face to face reviews at customers or channel’s site, phone and email. Frequency weekly or as agreed with the customer.Monitors and intervenes for timely assignment of tasks in order to ensure processing based on agreed SLA
• Coordinate with ISC and demand planning to ensure shipment on time. Act with urgency and become customer’s voice within Honeywell.
• Coordinate with account managers, P&E, Sales and other functions to solve customer problems and concerns in order to create a memorable customer experience.
• Proactively inform customer about order status: product availability, ship date, transportation, documentation. Expedite customer product orders

.Key skills and qualifications

• Bachelor’s degree (or equivalent experience)
• Business fluent in written and spoken English and French
• 5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
• Strong knowledge/experience with CRM/ERP system business processes (SAP is required)
• High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)
• Excellent written and verbal communication skills

Our Offer

• Competitive Salary regularly increased based on your performance;
• Market-leading Sales performance incentive rewarding your individual achievements;
• Enjoy 25 vacation days per year, plus extra days off for life's special events

we provide meal vouchers;

• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

Additional Information

• JOB ID: req443512
• Category: Customer Experience
• Relocation Tier:
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 1680
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt