John Gore Organization

THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London’s West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.

At The John Gore Organization, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected, and all voices are valued and heard. We are committed to fostering, cultivating and preserving a culture of equity, diversity, access and inclusion.

Summary

Members of the Charles Playhouse House Security team will assist patrons attending events in the building’s lounge and two performance spaces; a 200-seat theater which is the former home to the comedy whodunit Shear Madness and a 500-seat theater that is home to the long-running smash hit Blue Man Group. This team ensures the safety and comfort of all that attend, perform, and work at the venue. House Security maintains the ongoing security of the building, but must also possess exceptional customer service skills to provide a welcoming environment and de-escalate as needed.

Duties and Responsibilities

• Stay alert, identify and prevent any threats against and/or to the safety, security and well-being of the venue and its guests.
• Provide quick and efficient response to emergencies, evacuations, and other safety concerns (current certifications in First Aid/CPR and TIPS is a plus).
• Work with Management to ensure compliance of all building policies including Federal, State, and Local requirements related to Covid-19.
• Assist with group arrivals, ADA accessibility arrangements, and basic ticketing challenges.
• Prevent outside food and beverages from entering the venue.
• Greet all late guests and notify Front of House staff of their arrival.
• Oversee third-party security personnel.
• Monitor the traffic flow in the lobbies before and after performances.
• Assist with closing and securing the building at the end of the night.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Cooperation
• Establishes and maintains effective relationships.
• Active listener.
• Offers assistance and support to co-workers.
• Works cooperatively in group situations.
• Adaptability
• Able to work around unexpected changes of circumstance or workload.
• Modifies a planned course of action based on new circumstances.
• Changes communication style to achieve the best results.
• Functional Competencies
• Looks for ways to improve and promote quality.
• Demonstrates accuracy and thoroughness.
• Team Orientation
• Fosters team cooperation.
• Understands team roles and responsibilities.
• Supports group problem solving.

Qualifications aka KSAOs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Important skills and knowledge include de-escalation, attention to detail, and security screening experience.

Education and/or Experience

• Previous security experience is a plus.
• Customer Service experience required.

Communication Skills

• Ability to respond to common inquiries or complaints from customers.
• Ability to write incident reports that conform to prescribed style and format.
• Ability to effectively present information to guests.
• Proven talent for customer service and de-escalation with strong conflict resolution skills.
• Utilizes professional communication techniques when interacting with patrons and staff.
• Presents a polite and courteous demeanor.

Critical Thinking

• Ability to read, analyze, and interpret body language.
• Remain calm in emergency scenarios.

Certificates, Licenses, Registrations

• CPR/AED/First Aid certification is a plus.
• Current TIPS certification is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to:

• Stand for long periods of time.
• Be able to navigate stairs easily.
• Able to lift 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to:

• All weather conditions as security checks are performed prior to entering the building.

Acknowledgement

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

VACCINATION REQUIREMENT

All employees working in our offices or affiliated venues are required to obtain and maintain up-to-date COVID-19 vaccinations. Those (i) who are disabled or who have a qualifying medical condition that contraindicates a COVID-19 vaccination, or (ii) who objects to being vaccinated on the basis of a sincerely held religious belief, observance or practice may request an exemption from the vaccination requirement.

EQUAL EMPLOYMENT OPPORTUNITY

The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The John Gore Organization’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.