Accor

Company Description

Raffles Hotel Le Royal Luxury Hotel in Phnom Penh Cambodia (rafflesphnompenh.com)

Job Description

• To constantly monitor guest service level, ensuring a maximum guest satisfaction.
• Establish good public relations with all guests.
• Demonstrates a commitment to provide warm and anticipative service to exceed the needs and expectations of our discerning guests.
• Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up.
• Receives, records, and distributes various reports via the Opera system.
• Always transmits guest requests and preferences accurately to the team.
• Executes the annual upselling strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.

Qualifications

• Prior formalized training as a butler is highly regarded.
• Strong leadership qualities, interpersonal, and communication skills.
• Strong attention to detail, highly responsible, organized & reliable.
• Strong interpersonal and problem solving abilities.
• High level of integrity, enthusiasm, dedication and support for continuous improvement.
• Must be a self-starter, coach & mentor who can inspire the team to perform their best.
• Flexible management style to meet challenge of a changing work environment.

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.