Lozier

IT Manager - (24000320)

Description

COMPANY OVERVIEW

Lozier Corporation is an industry leader in providing store fixtures to major retailers across the U.S. and around the world. Headquartered in Omaha, Nebraska, Lozier began manufacturing fixtures in 1956, and originated the basics of today’s shelving systems. Today, Lozier has over 4 million square feet of manufacturing and distribution space across facilities located in five states. We are committed to quality and service, building our business around integrity and respect, and investing in our people and communities.

We continue to invest in technology and people to ensure we remain competitive in the industry. That means opportunities for you to grow and develop as an employee and individual. Whether you have a clear idea of where you see yourself in your career or not, Lozier has a diverse range of departments with their own challenges and opportunities for growth to explore. You will find a welcoming and team-oriented environment where employees strive to not only help the company succeed but also help each other succeed, too.

POSITION SUMMARY

The Information Technology (IT) Manager is responsible for the management and direction of the IT support team and leadership of key technology implementations. This role will focus on developing technology skillsets through training of department personnel, systems and applications to assist in troubleshooting escalated technical issues, establish and monitor ticket service level agreements (SLAs) and ticket processing, manage oversite of offshore vendor for service desk support, keeping computer asset inventory records, assisting with desktop technology implementations, and collaboration with department budget efforts.

WHY JOIN OUR TEAM?

• Competitive benefits package (Eligible for medical and dental benefits on the first day of employment).
• Onsite health clinic available.
• Casual dress.
• Company bonus potential.
• 401(k) with company match.
• Monday thru Friday schedule onsite.
• PTO plus 10 paid holidays.
• Opportunities for professional growth and development.
• Educational Assistance Program available.
• Credit for Lozier Gear products from our company store.

ESSENTIAL JOB FUNCTIONS

• Demonstrate leadership by championing Lozier’s Mission, Vision, and Values and living the Lozier Leadership Model.
• Provide leadership and coaching, including managed service vendor, to support plant and main office working hour coverage to end-users to ensure adequate coverage and availability.
• Guide team, maintaining customer focus, regularly reviewing SLAs and metric reports, and ensure tickets for desktop support are completed in an accurate and timely manner.
• Establish training requirements for department personnel to stay up to date and current on technology trends, focusing on systems and software, and assists with escalated technical desktop issues. 
• Establish and maintain general reoccurring maintenance schedules for computer processes and ensure completion of these schedules based on established procedures and timelines.
• Administer the change management function for the support team, including coordination and communication of system wide updates. 
• Conduct regular cadence inspect and adapt sessions internally and with business partners to improve the services provided by support team. 
• Collaborate with other leaders to help design, develop, implement, support and coordinate policies, procedures and standards. 
• Partner to source, purchase and track computer assets, software licenses, and ensure accurate accounting of inventory. 
• Ensure support team responds to and assists with cyber security incidents, supporting desktop encryption solutions, and administering patching updates.
• Coordinate the repair of computer equipment. 
• Assist with the preparation of the annual technology budget.
• Manage the offshore vendor relationship service support team to ensure adherence to SLA measurements, staff availability during support hours, and trend analysis to ensure value delivered by managed service team.
• Lead various department initiatives and technical implementation projects.
• Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments.
• Ability to work and interact well with others.

JOB QUALIFICATIONS

Education: Bachelor degree in computer science or another related field is required. One or more certifications such as CompTIA Certification, Microsoft Windows Certifications, Azure, Information Technology Infrastructure Library (ITIL) Certification, Certified Information Technology Manager (CITM), etc. Master degree in computer science or another related field is preferred.

Experience: Minimum of 10 years of experience in information technology, information services, technical support, or another related field; in which a minimum of 6 years of progressively responsible experience troubleshooting desktop support equipment and software. Manufacturing or enterprise-level environment is preferred. Minimum 2 years of supervisory experience is preferred.

Required Skills:

• Excellent knowledge of Microsoft operating systems, device management, encryption and office suite. 
• Security first mindset and advanced experience with triage efforts and business continuity plans.
• Advanced system administration skills.
• Strong problem‐solving attitude and the ability to motivate your team to achieve specific goals.
• Strong project management skills and ability to balance workloads and set priorities.
• Strong technical ability in the area of computer software, hardware and mobile devices. 
• Excellent verbal/written communication, both in-person and over the phone.
• Excellent customer service skills.
• Efficient, effective, and creative problem solving skills.
• Ability to work effectively with tight deadlines and changing priorities.
• Good interpersonal skills. Able to work effectively with personnel from all areas of the corporation and build solid working relationships with IT staff and vendors. 
• Strong time management skills and ability to keep issue tracking tickets up to date.
• Ability to work independently and collaborate with others to produce quality materials within expected timelines. 
• Advanced organizational skills and project management skills.
• Strong experience of Managed Service model for Onshore and offshore resources.

SPECIAL DEMANDS

• Ability to bend/squat/reach/climb on occasion.
• Ability to work on-call to support 24x7 staff. This may require after hour and/or weekend work.
• Ability to travel to remote locations up to 5% of time.

Primary Location

: Nebraska-Omaha

Work Locations

: 

Omaha NE Main Office 

6336 John Pershing Dr 

Omaha 68110

Job

: Information Technology

Organization

: IT General

Job Type

: Regular Full-time

Job Posting

: Apr 19, 2024, 4:10:58 PM