A Sales Associate contributes to driving sales through providing a genuine experience to each customer.
Responsibilities
Brand Experience
Acts as a brand representative reflective of the company values
Initiates conversions, shares advice and product knowledge to interact with the customer in a personalize way
Utilized technology to be well-informed on company priorities and promotions in-store and online: delivers a seamless, omni channel shopping experience through utilization of the tools available to service the customer ( i.e. MPOS, In-Store & Curbside pick Up)
Customer Experience
Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
Provides amazing customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
Teamwork + Communication
Builds productive relationships with peers; asks for support when needed and makes an effort to help others
Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders
Provides insights related to the customer and employee experience and communicates feedback to Store Leadership
QUALIFICATIONS
Urban brand fan
Experience in customer service
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays